Crystal Lineberger
Rock Hill,SC
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
07.2015 - Current
- Assisted customers by addressing inquiries and resolving issues effectively.
- Provided support to team members during high-volume service periods.
- Learned and utilized customer service software for tracking interactions.
- Maintained product knowledge to offer accurate information to customers.
- Handled cash transactions and ensured accuracy in processing payments.
- Adapted quickly to new procedures and systems for enhanced efficiency.
- Documented customer feedback to inform service improvements and training needs.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Sales Associate
Macy's
11.2000 - 07.2015
- Drove customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock replenishment and display maintenance.
- Trained new sales associates on product knowledge and best practices for customer interaction.
- Implemented effective sales strategies to enhance overall store performance and customer satisfaction.
- Collaborated with team members to achieve sales targets and maintain a cohesive work environment.
- Organized promotional events, increasing foot traffic and boosting sales opportunities.
- Developed strong relationships with repeat customers, enhancing loyalty and retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma - Nursing
Rock Hill High School
Rock Hill, SC06.2000
Skills
- Merchandise upselling
Have good customer service skills Love getting to know the customer and spending time
- Relationship building
- Point of sale systems
Certification
South Carolina Department of Labor,Lincesing,and Regulations Board of Pharmacy 2025 Pharmacy Technician.
Timeline
Customer Service Associate
Walgreens
07.2015 - Current
Sales Associate
Macy's
11.2000 - 07.2015
High School Diploma - Nursing
Rock Hill High School