Crystal Little
Crestline,California
Summary
Dedicated and experienced Probation Corrections Officer adept at working with individuals, families and outside resources to develop and implement effective probation plans. Proficient in preparing detention behavior summaries for court proceedings and delivering comprehensive weekly progress reports. Skilled in conducting one-on-one and group counseling sessions to provide crucial support and guidance to young individuals. Committed to promoting rehabilitation, reducing recidivism, and helping youth develop essential life skills for successful reintegration into society.
Overview
17
17
years of professional experience
Work History
Probation Corrections Officer
San Bernardino County Probation
07.2008 - Current
- Provide guidance and support to individuals, helping them with establish new beginnings.
- Offer one-on-one and group counseling sessions for individuals.
- Assisting individuals in recognizing dysfunctional behaviors.
- Developing treatment plans, goals and objectives.
- Prepare Detention Behavior Summaries for court appearances.
- Generate weekly reports on individuals progress and conduct weekly caseload meetings.
- Supervise individuals during outside activities and ensure compliance with facility expectations.
- Provide emotional support and guidance to individuals.
- Maintain case documentation , prepare reports and write routine correspondence.
- Assessed and tracked progress of individuals in a secured treatment facility.
- Worked with clients in developing and maintaining treatment plans.
- Facilitated family visits and assisted with goal-setting for long-term success.
- Assisted individuals in securing employment and enhancing social skills to reduce recidivism.
- Prepared individuals for successful reintegration into society upon program completion.
Customer Service Associate
Walmart
02.2007 - 07.2008
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase
customer loyalty.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ07.2023
Associate of Arts - Administration of Justice
San Bernardino Valley College
San Bernardino, CA02.2004
Skills
- Problem-Solving
- Effective Communication
- Active listener
- Behavioral Observations
- Corrective Actions
- Assessment and Evaluation
- Rehabilitation and Counseling
- Cultural competency
- Advocacy
- Anger Management
- Crisis Intervention
Interpersonal Skills
Communication
Teamwork
Conflict Resolution
Collaboration
Client Relationship Building
Empathy and Compassion
Specialized Training
Trauma-Informed Care
Ethical Decision-Making
Behavior Management
Crisis Intervention for Mental Health
Understanding Implicit Bias
LGBTQ+ Language and Awareness
Aggression Replacement Training
Operating From a Trauma Informed Lens
Conscious Communication
Cognitive Behavioral Training
Timeline
Probation Corrections Officer
San Bernardino County Probation
07.2008 - Current
Customer Service Associate
Walmart
02.2007 - 07.2008
Bachelor of Science - Sociology
Grand Canyon University
Associate of Arts - Administration of Justice
San Bernardino Valley College
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