Crystal Liu
New York,NY
Summary
Seasoned Associate Administrator with comprehensive background in healthcare administration and clinical medicine. Possess strong skills in streamlining operations, increase efficiency, and achieving organizational objectives. Demonstrated success in collaborating effectively with staff at all levels and maintain high performance standards. Made significant impact in previous roles by implementing cost-saving initiatives and enhancing overall productivity.
Overview
20
20
years of professional experience
Work History
Hospital Associate Administrator
Beijing Electric Power Hospital
Beijing, Beijing
07.2011 - Current
- Facilitated meetings between senior leadership team members to discuss issues related to hospital operations and determine.
- Monthly directed and coordinated activities and meetings among departments, such as clinical departments, pharmacy, radiology, labs, medical records, medical insurance, medical affairs, financial office, technology center, security office, and medical equipment and supply, to solve problems and improve hospital efficiency.
- Coordinated communication and work activities between physicians, staff members, patients, families, insurance companies, and government agencies.
- represented the hospital professionally when engaging with the public and government agencies, and communication and transparency were maintained with governing boards, department heads, and medical staff.
- Researched the newest healthcare policy standards and guidelines to identify best practices and improvement opportunities in hospitals. Maintained awareness of government regulations, health insurance changes, and financing options.
- Supervised subordinate staff in carrying out daily duties and activities. Recruited, trained, evaluated, and supervised department personnel.
- Conducted regular reviews of employee and retired employee benefit packages to ensure competitive offerings.
- Distributed patient satisfaction surveys to address patient concerns, issues, grievances, and complaints.
- resolved customer complaints in a timely manner, while maintaining high levels of customer service. Satisfied customer queries in person, over the phone, or email to maintain a positive patient-provider relationship.
- Developed and maintained a comprehensive budget for hospital operations.
- Performed financial analysis of hospital services to identify areas for improvement.
- Developed marketing plans for new programs or services offered by the hospital.
- Created reports on operational performance metrics such as revenue cycle management data and patient satisfaction scores.
- Established short-term and long-term goals to improve overall efficiency of hospital operations.
- Ensured that information technology systems are up-to-date to make sure our patients get telemedicine efficiently. Providing fast online diagnosis, treatment, and pharmacy delivery services.
- Implemented new technologies to enhance workplace productivity levels.
- Negotiated contracts with vendors for supplies, equipment and services needed by the hospital.
- Did all the publicity materials in hospital, including large characters, signs, display boards, instructions, introductions and publicity by doctors experts and departments. popular science publicity, skill demonstrations, landmarks ,trophies, medals ,certificates, banners and other hospital advertising promotions and keep renewing them.
- Regularly help organize large-scale meetings, award ceremonies, scientific lectures, theatrical performances, and employee congresses.
- Help building new community small hospitals and new departments.
Hospital Assistant Administrator
Beijing Electric Power Hospital
Beijing, Beijing
06.2009 - 06.2011
- Managed calendar of events for departmental meetings and other activities.
- Responded quickly to emergency situations following established protocols.
- Developed processes to streamline workflow within the organization's administrative functions.
- Performed clerical duties such as filing documents, photocopying records, faxing documents.
- Ensured all infection control protocols were followed at all times while interacting with patients.
Resident Doctor
Beijing electric power hospital
Beijing , Beijing
07.2005 - 07.2006
- Monitored patients' progress and adjusted treatment plans accordingly.
- Performed physical exams on patients of all ages.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
- Reviewed test results to determine diagnosis or course of treatment.
- Collaborated with other healthcare professionals to coordinate optimal patient care plans.
- Evaluated patient progress by reviewing vital signs and medical histories.
- Delivered on-call care in large hospital day and night for multiple consecutive days.
- Referred patients to medical specialists, social services or other necessary resources.
- Responded quickly and efficiently in emergency situations.
- Advised patients about diet, nutrition and other lifestyle behaviors to promote health and disease prevention.
- Attended professional development conferences and seminars for continuing education purposes.
- Worked with patients and families to design care plans.
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Monitored patients with acute conditions for changes, improvements, or need for intervention.
- Treated patients with strokes, head traumas, comas, and intracranial hematomas.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Performed minor surgeries such as suturing lacerations or draining abscesses under supervision.
- Provided patient diagnosis, test evaluation, and treatment under strict time constraints.
- Developed individualized plans of care based on patient assessments.
Education
MBA - Hospital Administration
Hofstra University
Hempstead, NY12-2008
M.D. - Clinical Medicine
Tianjin Medical University
Tianjin, China07-2005
Skills
- Task delegation
- Meeting facilitation
- Budgeting expertise
- Resource optimization
- Administrative improvement
- Program management
- Events coordination
- Cross-functional collaboration
- Medical advertisement
- Software knowledge
- Vendor management
- Contract processing
- Schedule coordination
- MS office
Languages
chinese
Native/ Bilingual
english
Full Professional
Timeline
Hospital Associate Administrator
Beijing Electric Power Hospital
07.2011 - Current
Hospital Assistant Administrator
Beijing Electric Power Hospital
06.2009 - 06.2011
Resident Doctor
Beijing electric power hospital
07.2005 - 07.2006
MBA - Hospital Administration
Hofstra University
M.D. - Clinical Medicine
Tianjin Medical University
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