Summary
Overview
Work History
Education
Skills
Non-Administrative Employment
Timeline
BusinessAnalyst
Crystal L. Leigh

Crystal L. Leigh

Washington,USA

Summary

Mrs. Crystal Leigh is an administrative professional with over seven years of front office administrative support, database management, and customer service, and over three years of experience working as a Personnel Security Specialist / Human Resources Assistant. Currently Mrs. Leigh is the Human Resources Assistant at the Public Defender Services for the District of Columbia, supporting the Director of PDS OHR and the Lead HR Specialist. As an HR Specialist Assistant, she manages several database systems which are as follows, eOPF, E-Verify, PDS ASPS Employee Directory and Dial-My-Calls directory, Payroll processing within the Quick Time, FPPS, WTTS, and OBIEE database systems. Mrs. Leigh participates in Talent acquisitions, On and Off Boarding interviews and Assessment Testing. Ms. Leigh also manages travel and scheduling of meeting for the Director of PDS OHR. As a Personnel Security Specialist Assistant, she processed all onboarding and reviewed applicant’s intake documents. Manage electronic security equipment and resolving Electronic Questionnaires for Investigations Processing (e-QIP) issues or questions, reviewing e-QIP packages, and processing investigations to transmit to the Office of Personnel Management (OPM). Ms. Leigh is known for her ability to multi-task and pay close attention to detail. She also has excellent written and oral communication skills and the ability to work independently or as part of a team.

Overview

10
10
years of professional experience

Work History

Paraprofessional Educational Aide / Office Assistant

OSSE/DCPS / Mary H. Plummer Elementary School
08.2023 - Current
  • Providing hands-on support to a teacher when preparing lessons or teaching students in the classroom
  • Helping with behavior management during lessons, tracking a student’s grades and behavior and setting up classroom materials before class
  • Overseeing classroom activities and providing students one-on-one guidance with their lessons
  • Filling teaching positions to supplementing regular classroom curriculum with additional enrichment activities for students
  • Providing resources and assistance to students, families and teachers, evaluating student needs, listening to student feedback, instructing classrooms and collaborating with teachers and administrators

Human Resources / Records Management and Archivist (Contract Temporary)

JOBOT / Bridgepoint Hospital, Washington, D.C.
07.2023 - 08.2023
  • Provided Archival services in the Human Resources department auditing their personnel files
  • Audit of personnel file and purge of terminated staff and contractors
  • Assisted with the recertification and reconciling of credentials for the personnel staff and records updates
  • Creation of a Share Point / PeopleSoft database program of personnel file and date entry of records into the new record retention system

Human Resources Assistant

Sparks Group / Public Defender Service for the District of Columbia
01.2023 - 07.2023
  • Perform personnel actions within the Quick Time, e-OPF, E-Verify, Employee Express, FPPS, WTTS, and PDS ASPS database management systems
  • Assist the Director and Lead HR Specialist with scheduling, and managing meetings via WebEx Conference Calls, PDS OHR Conference Room, HR Job vacancy announcements on various platforms such as, Career Builder, Indeed, and USA Jobs.com
  • Process and upload documents into database systems and employee record profiles, and complete various certification training
  • Update and formulate SOP’s and SOW’s for the PDS OHR Department and various other divisions
  • Update and input personnel forms and data in the FPPS / OBIEE / WIGI’s excel spreadsheet and PDS APSP Employee Directory
  • POC for the HR emails and employee customer services inquiries

Personnel Security Specialist /Human Resource Assistant

Parker Tide / Department of Housing and Urban Development (US HUD)
01.2022 - 10.2022
  • Update PII in SCATS on each individual currently going through a BI
  • Review all investigative forms and initial PIV documents for completeness and accuracy (e-QIP questionnaires, credit reports, criminal records etc.) to identify discrepancies, inconsistencies, and areas potentially requiring clarification or additional investigation
  • Reject investigative forms to the sender which do not meet suitability criteria
  • Assist Personnel Security Specialists in generating official correspondence (status queries and unacceptable case notices) from OPM thereby reducing processing time
  • Sponsor potential candidates into GSA’s US Access system to initiate the PIV process
  • Update the filing system, create labels, and place them in the appropriate drawer
  • Transfer PII to OPMs e-QIP database to initiate BIs for applicants
  • Prepare memoranda and emails to staff and to applicants on a variety of issues
  • Upload BI documents and create file in preparation for upload into e-QIP
  • Perform data collection and tracking support such as receiving and processing suitability or security case information and reports
  • Perform database file searches, and develop, prepare, track information, reports, and other data
  • Perform basic analysis of data and generate various reports; etc
  • Receive and respond to incoming calls on the PSD customer service line from employees, applicants, and contractors regarding PSD inquiries
  • Utilize CVS to review and record BIs, security clearances, and fingerprint records
  • Review Collateral Clearance and FBI Fingerprint results
  • Determine whether or not the applicant has a current investigation
  • Determine if BI has been favorably adjudicated; subsequently request records from OPM
  • Notify PSD Lead of those applicants whose answers present security concerns and follow up with applicant to obtain additional explanatory information and documentation
  • Prepare summaries of derogatory and mitigating information contained in investigative reports to complete the adjudication process

Personnel Security Assistant for (SBA Government Contractor)

The Judge Group / Guidehouse, LLP, Tyson, VA / Washington, DC Remote
04.2021 - 12.2021
  • Prepares and processes documents for background investigations (Tiers1 through5), determines background levels, fingerprinting and coordinates/executes the requirements of Homeland Security Presidential Directive (HSPD)-12
  • Verifies all required documents have been received to begin the personnel security process and the initiation of e-QIP investigations
  • Initiates employees/volunteers/contractors in the e-QIP system to begin the process of the background investigation
  • Monitors the e-QIP system to track if the selectee/employee has begun the process, resets e-QIP passwords, verifies if the initiation of the background investigation has begun
  • Analyzes security documents to ensure all required information is couple
  • Conduct e-QIP operations including the initiation of government and contractor employees and report generation on a reoccurring or requested basis
  • Review security clearance documentation (such as SF-85s and SF86s) from applicants for completeness based on established policies
  • Make recommendations as to whether security documentation should be approved for further processing or returned for additional information
  • Create Personnel Security Files for new hires once the Human Resources Offer Letter has been received and maintain files in accordance with the SECCOM Records Management Program
  • Approve/deny SECCOM User ID forms based on initial background checks for all government and contractor personnel
  • Process applicant fingerprints utilizing the3M Cogent system, or other comparable system, including electronic transmission to the Federal Bureau of Investigations via the OPM portal
  • Verifies fingerprints have been completed and submitted when required
  • Utilizes an electronic case management system to track clearance investigation, eligibility, processing time, and provide reports
  • Respond to all personnel security questions within one business day
  • Processes requests for security background reports from a web-based background database at the request of SSD Staff
  • Assists with creation, revision, dissemination, and tracking of Security Awareness Training for cleared personnel

Customer Service Representative III / Personnel Security Support (Contract)

Digitalspac, LLC / US Department of Education – OM/OFO /PERSEC
09.2018 - 03.2021
  • Perform Customer Service Support duties to the Office of Management Personnel Security Division
  • Assistant the Personnel Security Administrator and Personnel Security Specialist with data entry and updating the OM /PERSEC Security Management database
  • Answer all incoming calls regarding status inquiries, customer assistance questions and program services
  • Scan and upload all personnel document in the PERSEC Database System
  • Process security clearance protocol on incoming candidates, and Respond to OPM investigator email inquiries
  • Assist in conducting preliminary and final reviews of statements of personal history and related data prior to initiation of background investigation procedures
  • Ensure that sensitive investigative data is handled and controlled in a secure fashion to protect the interest of the Client and safeguard the rights of the individual
  • Provide administrative support to other Personnel Security Specialists in completing actions in support of the Personnel Security mission
  • Provide customer service support with regards to personnel security to the Client
  • Support includes but is not limited to the following: Processing security clearance requests, Contractor Waivers, Initiating e-QIPs and resolving e-QIP issues and/or questions, reviewing e-QIP packages and processing investigations to the Office of Personnel Management (OPM)
  • Participate in cross-training and assist with the training of new personnel, as directed
  • Ability to multi-task, pay close attention to detail, stay alert and focused, and coordinate and manage electronic security equipment
  • Ability to use computer software applications including, but not limited to Microsoft Word, Excel, PowerPoint, databases and email
  • Possess excellent organizational and file management skills and the ability to plan and execute administrative

Receptionist / Office Assistant (Contract)

The Fountain Group / Raymond James, Washington, DC
07.2018 - 09.2018
  • Providing front desk coverage for the investment firm and greeted all incoming staff, visitors, and vendors
  • Assist the Administrative Officer and advisors with general office duties and special request for assistance
  • Assist the Client Services Representatives with customer service calls, emails, and facsimile communication
  • Process all incoming financial advisors advertising request for upcoming seminars, flyers, and client presentations
  • Receive and distribute all incoming mailings, packages, and deliveries for staff
  • Electronic processing of all incoming communications via Facsimile-email for divisional area offices

Data Entry Clerk / Accounts Receivable Clerk (Temp Contract)

Aerotek / Aston Carter / HMS Host, Rockville, MD
04.2018 - 06.2018
  • Inputting75 to100 invoices per day for payment to vendors within the My Inventory /People Soft database system
  • Processed all incoming purchase orders for several name brand business, state airports and local restaurants
  • Assisted the department and division managers with any special request of vendor updates and quality assurance
  • Maintained an account communication of dialog with regional and area account representatives via email

Security Information Receptionist / Administrative Office Assistant

Cadmus Group, LLC, Washington, DC
01.2017 - 03.2018
  • Maintained the receptionist area, greeted all incoming visitor, logged all visitors in visitor log book, distributed badge and checked proper identification
  • Maintained kitchen area, ordered office supplies and processed purchase orders and invoices for purchases, distributed all packages and deliveries from Fed-Ex, UPS, and USPS
  • Processed new employee hires, phone roster, email directories, Office maps and Online Look book in excel spreadsheets, SharePoint application, and Air Table program Update of Org chart through Visio software
  • Assisted Office manager with Cadmus All-Hand Staff Power Point Presentation, and any other general administrative duties
  • Maintained and daily log of office equipment, MiFi wireless log, presentation clickers, and any other office equipment needs
  • Assisted with conference room scheduling, conference call, and VTC/ Blue Jeans meetings
  • Assisted HR Manager and Office Manager with preparing new employee orientation binder, onboarding schedule, and office set up
  • Assisted with invoice and tracking of all expenses from the vendors and various allocation of purchase orders
  • Ordered and maintained office equipment and supplies

Admin Legal Docket Clerk (Contract)

Corporate Temps - Departmental of Health and Human Services, Washington, DC
03.2016 - 06.2016
  • Responsible for processing of the docketed cases, data entering pertinent information associated with each case
  • Prepared docket reports for attorneys and others
  • Archived intellectual property documents
  • Established and maintained electronic and other court records, files, accounts, and statistics as required for each case
  • Received and processed docket-related correspondence (US mail, electronic mailboxes, and couriers)
  • Accurately entered data and scanned documents into the MODACTS/DABACTS docketing system

Program Specialist Assistant / Front Desk Customer Service

Green Key Resources /Graduates School USA, Washington, DC
08.2015 - 10.2015
  • Provided pre-registration for government contract courses for students, and clients and processed all incoming registrations
  • Assisted the Program Specialists with Certificate processing, billing, and data entry
  • Performed customer service duties in the call center and provided front desk support, and Provided Front desk coverage for the Graduate school USA Student and Program Office
  • Assisted Program Specialist within class set-up, preparation of materials for course work agendas, and order of supplies

Administrative Assistant/Receptionist

US Department of Agriculture, Washington, DC
09.2014 - 08.2015
  • Maintained Calendar and schedule meeting using the USDA Conference Room Schedule System, and arranged teleconference using the USDA/Sonexis Conference Call System
  • Arranged and processed Travel for management utilizing the CGE – Concur Solutions System (Replaced the GovTrip)
  • Coordinated with Executive Assistance in arranging scheduled meeting with Top SES (Senior Executive Staff)
  • Served as the Administrative Assistant for a ACFO, to include general administrative support
  • Developed and oversaw requirements, processes, procedures for correspondence and other documents within the areas of the executive’s responsibility
  • Responsible for maintaining Calendars, Travel and Training Forms, setting up meetings and filing
  • Received and managed correspondence, ensures incoming correspondence is logged and tracked, and that replies are timely, accurate, and complete
  • Reviewed outgoing correspondence for clarity, consistency, completeness, and compliance to organizational policy, when appropriate

Education

CIS/ Web Design - undefined

Strayer University
Washington, DC
05.2010

Art Education - undefined

University of the District of Columbia
Washington, DC
05.1992

Diploma - undefined

Woodrow Wilson High School
Washington, DC
06.1988

Skills

  • MS Office Suite (Word, Excel, PowerPoint, MS Publisher, Access and Outlook); DHUD PSD PerSIST Database, NP2/OPM e-Qip, DoEd Security Manager Database System, Acrobat Adobe Pro10, Acrobat Adobe Reader, Lotus1235 Release, File Maker Pro, HTML Dreamweaver, Blue Jeans Video Conference System, Skype, Share Point, MOD – Medicare Operation Database, DSI Database, People Soft, Access and ACS Systems, Access Systems; Office Equipment: All computer and laptops Electronic Typewriter, PBX Switchboard, AT& T200 multiline switchboard, and Avaya Communication System

Non-Administrative Employment

Sales Associate Customer Service Representative at Comfort One Shoes, Washington, DC/Oxon Hill, MD -07/2016 –01/2016; Sales Cashier at Levy Restaurants / National Park, Washington, DC07/2011 –10/2013

Timeline

Paraprofessional Educational Aide / Office Assistant

OSSE/DCPS / Mary H. Plummer Elementary School
08.2023 - Current

Human Resources / Records Management and Archivist (Contract Temporary)

JOBOT / Bridgepoint Hospital, Washington, D.C.
07.2023 - 08.2023

Human Resources Assistant

Sparks Group / Public Defender Service for the District of Columbia
01.2023 - 07.2023

Personnel Security Specialist /Human Resource Assistant

Parker Tide / Department of Housing and Urban Development (US HUD)
01.2022 - 10.2022

Personnel Security Assistant for (SBA Government Contractor)

The Judge Group / Guidehouse, LLP, Tyson, VA / Washington, DC Remote
04.2021 - 12.2021

Customer Service Representative III / Personnel Security Support (Contract)

Digitalspac, LLC / US Department of Education – OM/OFO /PERSEC
09.2018 - 03.2021

Receptionist / Office Assistant (Contract)

The Fountain Group / Raymond James, Washington, DC
07.2018 - 09.2018

Data Entry Clerk / Accounts Receivable Clerk (Temp Contract)

Aerotek / Aston Carter / HMS Host, Rockville, MD
04.2018 - 06.2018

Security Information Receptionist / Administrative Office Assistant

Cadmus Group, LLC, Washington, DC
01.2017 - 03.2018

Admin Legal Docket Clerk (Contract)

Corporate Temps - Departmental of Health and Human Services, Washington, DC
03.2016 - 06.2016

Program Specialist Assistant / Front Desk Customer Service

Green Key Resources /Graduates School USA, Washington, DC
08.2015 - 10.2015

Administrative Assistant/Receptionist

US Department of Agriculture, Washington, DC
09.2014 - 08.2015

CIS/ Web Design - undefined

Strayer University

Art Education - undefined

University of the District of Columbia

Diploma - undefined

Woodrow Wilson High School

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Crystal L. Leigh