Crystal Lobzun

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Streamlined medical record retrieval by implementing an efficient filing system.
• Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
• Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
• Assisted in preparation of medical reports for external parties.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Completed and filed financial documentation for accounting purposes.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Completed patient referrals to other medical specialists.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

Assists patients in a timely, professional and courteous manner with a willing and helpful attitude; ascertain purpose of visit; and direct patient to appropriate staff if necessary.

*Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses.

*Determines sense of urgency and assists caller to the best of their ability, routing call to appropriate party for assistance.

*Takes complete and accurate messages for area personnel not available.

*Schedules and confirms patient appointments or follow up visits in person and via telephone.

*Distributes mail and incoming faxes

*Performs tasks related to facility operations

* Worked side by side with providers, called in any prescription needed

*Sent in any prescription prior authorization if needed

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Supported medical staff by providing organized and accurate medical records.
• Printed and photocopied documents to provide patients with copies of medical records.
• Knowledge of general office methods and procedures including knowledge of filing and indexing procedures; telephone etiquette.
• Ability to acquire knowledge of the legal, administrative and
• Operate office equipment including a tablet, computer, calculator, fax, and copy machine; file medical records and reports; write legibly and to make written notes; type and perform data keying efforts; understand and follow oral and written instructions; and establish and maintain effective working relationships with personnel, professional and patients.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Completed patient referrals to other medical specialists.
• Responded to correspondence from insurance companies to verify patient's coverage.

• Cooked meals according to administrative policies, health code regulations and food service standards.
• Prepared and served over 200 nutritious meals each day.
• Measured, weighed and mixed appropriate ingredients according to recipe directions.
• Updated daily logs, checked in deliveries and submitted weekly reports.

• Cared for children ages 3 months to 6 years old in nurturing and age-appropriate way.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Kept areas clean, organized and stocked, and sanitized surfaces and toys each day

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Prepared and arranged instruments, medications and required materials for dental procedures.
• Prepared patient X-rays and images for review by dentist.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
• Used Eagle Software and Dentech Software to document and maintain patient information and health background.
• Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.