CRYSTAL LOCKERMAN
McDonough,USA
Summary
Detail-oriented and results-driven insurance professional with extensive experience in commercial and personal lines account management, underwriting support, and client servicing. Adept at performing policy review, risk assessment, documentation analysis, and administrative functions that support organizational efficiency and client satisfaction. Proven ability to manage complex accounts, coordinate cross-functional initiatives, and maintain compliance with regulatory and operational standards. Skilled in CRM/database management, policy lifecycle processing, and internal process optimization. Strong communication, problem-solving, and decision-making abilities, with a track record of thriving in fast-paced, deadline-driven environments. Recognized for strategic thinking, organizational excellence, and collaborative teamwork.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Remote Technology Account Manager
Hartford Insurance Group
Alpharetta, GA
07.2020 - Current
- Support new business and renewal workflows for middle-market commercial accounts by reviewing submissions, coordinating underwriting services, and preparing documentation for quoting and policy issuance.
- Act as liaison between underwriters, agents, and clients to ensure accurate policy processing and high customer satisfaction.
- Ensure compliance with service standards and deadlines while using insurance software systems to streamline operations and maintain data accuracy.
Condominium Team Account Manager.
USI Insurance Services
Falls Church, VA
08.2019 - 07.2020
- Managed personal and commercial P&C policies including auto, home, liability, and BOPs.
- Processed renewals, endorsements, Certificates of Insurance, and client requests within deadlines.
- Conducted policy reviews, cross-selling, and multi-line bundling to drive client retention.
- Partnered with carriers and underwriters to obtain quotes and resolve coverage issues.
- Utilized agency management systems for policy administration and data management.
Personal/Commercial Lines Account Manager
J.W. McCartin Ins. Co.
Beltsville, MD
11.2011 - 08.2019
- Managed personal and commercial P&C policies, including auto, home, general liability, and BOPs.
- Handled renewals, endorsements, Certificates of Insurance, and client communications under tight deadlines.
- Conducted policy reviews, identified cross-selling opportunities, and supported client retention through multi-line bundling.
- Collaborated with carriers and underwriters to secure competitive quotes and resolve coverage issues.
- Used agency management systems for policy servicing, data entry, and documentation.
Personal Lines Account Manager
Alliance Insurance Services, Inc
Washington, DC
12.2004 - 11.2011
- Quoted, sold, and managed personal lines policies including homeowners, auto, renters, and umbrella.
- Processed new business, renewals, endorsements, cancellations, and reinstatements per carrier guidelines.
- Provided timely customer service for policy inquiries, changes, and claims support.
- Supported office operations with data entry, document management, premium collection, and high-volume call handling.
- Developed strong client and carrier relationships to enhance retention and satisfaction.
Education
Bachelor of Science - Business Administration
American Public University System
Charles Town, WV06-2026
High School Diploma -
Ballou Senior High School
Washington, DC06.2001
Skills
- Data analysis and reporting
- Project management
- Customer service excellence
- Risk assessment and mitigation
- Sales strategy
- Team collaboration
- Account management
- CRM management
Certification
- Certified Insurance Service Representative (CISR) Designation / Certification
Timeline
Remote Technology Account Manager
Hartford Insurance Group
07.2020 - Current
Condominium Team Account Manager.
USI Insurance Services
08.2019 - 07.2020
Personal/Commercial Lines Account Manager
J.W. McCartin Ins. Co.
11.2011 - 08.2019
Personal Lines Account Manager
Alliance Insurance Services, Inc
12.2004 - 11.2011
Bachelor of Science - Business Administration
American Public University System
High School Diploma -
Ballou Senior High School