Crystal Lockerman, CISR
Summary
Highly skilled and business-focused professional who provides exceptional support with necessary functions throughout an organization. Qualified and resourceful with the ability to provide high-level support, lead internal initiatives, and complete any administrative tasks. Demonstrates exceptional analytical, organizational, communication, decision making, problem solving, and negotiation skills. Offers the ability to create and execute work plans, meet changing needs, and demands, and leverage program planning. Highly efficient, organized, and skilled in a wide range of service/administrative support activities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Emergency Road Service Dispatcher
AscentPro Staffing (Bridgestone RPO)
05.2022 - Current
- Contributed to the overall success and reputation of the Emergency Road Service team by consistently demonstrating exceptional dispatching skills and outstanding customer support.
- Coordinated with other emergency service providers to ensure seamless integration of efforts during large-scale incidents or disaster response situations.
- Streamlined communication between emergency responders and callers, ensuring accurate information relay for faster assistance.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Remote Tech. & Life Sciences Acct Mgr.
Hartford Insurance Group
07.2020 - Current
- Supports Underwriting in the sales acquisition process
- Provides support for Commercial Middle Market new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business
- Serves as the point of contact for agents in handling inquiries and requests
- Communicates with customers to request needed information and resolves problems.
Condominium Team Acct Mgr.
USI Insurance Services
08.2019 - 07.2020
- Responsible for marketing submissions to carriers, including application preparation, loss analysis and including other pertinent information for professional, quality new and renewal submissions
- Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies
- Analyze and compare carrier quotes for proper coverages, terms and conditions
- Make insurance program recommendations
- Prepare proposals and summaries of insurance for issuance to prospects & clients
- Provide technical expertise with service of new and existing clients through cross-selling opportunities, account development, execution of client requests and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
Personal/Commercial Lines Acct Mgr.
J.W. McCartin Ins. Co.
11.2011 - 08.2019
- Promote, sell, & service personal & commercial property and casualty insurance lines
- Prospecting to clients for policy reviews, multi-line opportunities, and new business
- Marketed accounts for renewal placement, Issued Certificates of Insurance to comply with fast deadlines, Daily communication with policyholders, multi-tasked to complete responsibilities
- Worked closely with insurance companies, underwriters, and clients and delivered quality customer service and support
- Complete and file insurance applications
- Deliver quality customer service and support; respond to any inquiries, requests, complaints or questions
- Attended and participated in meetings for further knowledge of the insurance industry
Personal Lines Acct Mgr.
Alliance Insurance Services, Inc
12.2004 - 11.2011
- Promoted, sold, and serviced the personal property and casualty insurance lines; processed new business quotes, produced relevant reports, and completed and filed personal lines applications
- Worked closely with insurance companies, underwriters, and clients and delivered quality customer service and support
- Managed the daily administrative activities of the company; answered a high-volume of incoming phone calls, scanned/distributed e-file documents, received premium collections, and executed the input of data.
Education
Bachelor of Science - Business Administration
American Public University System
Charles Town, WV05.2026
High School Diploma -
Ballou Senior High School
Washington, DC06.2001
Skills
- Account Management
- Excellent administrative abilities
- Microsoft Office
- Teamwork and Collaboration
Certification
Professional Development Training and Certifications:
Previous Property & Casualty Producer License (2004): Maryland, Virginia, and Washington, DC
Previous Life Producer License (2013): Maryland, Virginia, and Washington, DC
Certified Insurance Service Representative (CISR) Designation / Certification
Timeline
Remote Emergency Road Service Dispatcher
AscentPro Staffing (Bridgestone RPO)
05.2022 - Current
Remote Tech. & Life Sciences Acct Mgr.
Hartford Insurance Group
07.2020 - Current
Condominium Team Acct Mgr.
USI Insurance Services
08.2019 - 07.2020
Personal/Commercial Lines Acct Mgr.
J.W. McCartin Ins. Co.
11.2011 - 08.2019
Personal Lines Acct Mgr.
Alliance Insurance Services, Inc
12.2004 - 11.2011
Bachelor of Science - Business Administration
American Public University System
High School Diploma -
Ballou Senior High School
Similar Profiles
EDWARD NAVARETTEEDWARD NAVARETTE
Contracted Electrician at Bridgestone Staffing AgencyContracted Electrician at Bridgestone Staffing Agency
Melissa SantangeloMelissa Santangelo
Senior Talent Acquisition Specialist at Advanced RPO/Aspirant RPOSenior Talent Acquisition Specialist at Advanced RPO/Aspirant RPO
Alexandra MarumaruAlexandra Marumaru
Senior Talent Acquisition Business Partner at Kelly OCG - RPO - Cummins Inc & Sydney Water RPOSenior Talent Acquisition Business Partner at Kelly OCG - RPO - Cummins Inc & Sydney Water RPO
John A. MoreyJohn A. Morey
Emergency Road Service Dispatcher, ERS Supervisor, IT Specialist at AAA Hudson ValleyEmergency Road Service Dispatcher, ERS Supervisor, IT Specialist at AAA Hudson Valley
Yhanna PalmerYhanna Palmer
Emergency Road Service Dispatcher at GEICO, Government Employees InsuranceEmergency Road Service Dispatcher at GEICO, Government Employees Insurance