Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Lopez

Fontana,CA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Club Attendant/ Sales and Service Associate

24 Hour Fitness
10.2022 - 09.2023
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Greeted guests and escorted to correct treatment rooms.
  • Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Supported store operations by maintaining clean and organized store atmosphere.
  • Processed payments and provided receipts to establish proof of transaction.
  • Provided recommendations and advice for customers to explore and try different products.
  • Built and established positive relationships with patrons, team members and supervisors.

Food and Beverage Cashier/Cook

Cart-El Tacos
04.2020 - 08.2022
  • Engaged customers to help create superior food and beverage experience.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Completed order entries and verified correctness with customers to reduce post-order errors.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Greeted over 60 customers per day and communicated effectively to obtain accurate orders.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
  • Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
  • Provided beverage cups and condiments to increase customer convenience
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Data Entry Clerk

Studio 1 Photography
09.2015 - 01.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Managed and organized documents for data entry tasks.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Utilized techniques for increasing data entry speed.

Education

No Degree - Personal Trainer, Certification

International Sports Science Association
Carpinteria, CA
02.2022

High School Diploma -

A.B. Miller High School
Fontana, CA
06.2003

Skills

  • Critical Thinking
  • OSHA Compliance
  • Team Goals
  • Manual and Automatic Transmissions
  • Solving Customer Concerns
  • Cash Register Operations
  • Client Needs Assessment
  • Daily Logs
  • Receiving Payments
  • Refunds and Exchanges
  • Cash Counting Machine Operations
  • Money Handling
  • Coaching and Mentoring
  • Microsoft Office
  • Customer Service and Assistance
  • Sales and Marketing
  • Promotional Events
  • Effective Customer Communication
  • Shelving Items
  • Stocking and Replenishing
  • Retail Merchandising
  • Till Counting
  • Traffic Calming
  • Assigning Tasks
  • Providing Feedback
  • Strategic Selling
  • Customer Inquiries
  • Persuasive Selling
  • Business Operations Expertise

Certification

  • ISSA CPR and AED Certified, ISSA - Feb 15, 2022 - Feb 15, 2024
  • Heartsaver CPR and AED Certified, Heartsaver American Heart Association - April 6, 2023 - April 2025
  • Certified Personal Trainer, ISSA International Sports Sciences Association - Feb 16, 2022 - Feb 16, 2024
  • Certified Health Coach, ISSA International Sports Sciences Association - March 2022 - March 2024
  • Certified Fitness Coach, ISSA International Sports Sciences Association - March 2022 - March 2024

Timeline

Club Attendant/ Sales and Service Associate

24 Hour Fitness
10.2022 - 09.2023

Food and Beverage Cashier/Cook

Cart-El Tacos
04.2020 - 08.2022

Data Entry Clerk

Studio 1 Photography
09.2015 - 01.2019

No Degree - Personal Trainer, Certification

International Sports Science Association

High School Diploma -

A.B. Miller High School

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Crystal Lopez