Crystal Lopez
Fontana,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Club Attendant/ Sales and Service Associate
24 Hour Fitness
15310 Summit Ave, Fontana, CA 92336
10.2022 - 09.2023
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Set up advertising signs and displays on shelves, counters and tables.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Supported store operations by maintaining clean and organized store atmosphere.
- Processed payments and provided receipts to establish proof of transaction.
- Provided recommendations and advice for customers to explore and try different products.
- Built and established positive relationships with patrons, team members and supervisors.
Food and Beverage Cashier/Cook
Cart-El Tacos
Fontana, CA
04.2020 - 08.2022
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Accurately handled cash register transactions while providing excellent customer service.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Assisted counter staff in packing ready orders and distributing to customers.
- Greeted over 60 customers per day and communicated effectively to obtain accurate orders.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Provided beverage cups and condiments to increase customer convenience
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Data Entry Clerk
Studio 1 Photography
9060 Rancho Park Ct, Rancho Cucamonga, CA 91730
09.2015 - 01.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Managed and organized documents for data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved customer confidence and protected operations by keeping information confidential.
- Utilized techniques for increasing data entry speed.
Education
No Degree - Personal Trainer, Certification
International Sports Science Association
Carpinteria, CA02.2022
High School Diploma -
A.B. Miller High School
Fontana, CA06.2003
Skills
- Critical Thinking
- OSHA Compliance
- Team Goals
- Manual and Automatic Transmissions
- Solving Customer Concerns
- Cash Register Operations
- Client Needs Assessment
- Daily Logs
- Receiving Payments
- Refunds and Exchanges
- Cash Counting Machine Operations
- Money Handling
- Coaching and Mentoring
- Microsoft Office
- Customer Service and Assistance
- Sales and Marketing
- Promotional Events
- Effective Customer Communication
- Shelving Items
- Stocking and Replenishing
- Retail Merchandising
- Till Counting
- Traffic Calming
- Assigning Tasks
- Providing Feedback
- Strategic Selling
- Customer Inquiries
- Persuasive Selling
- Business Operations Expertise
Certification
- ISSA CPR and AED Certified, ISSA - Feb 15, 2022 - Feb 15, 2024
- Heartsaver CPR and AED Certified, Heartsaver American Heart Association - April 6, 2023 - April 2025
- Certified Personal Trainer, ISSA International Sports Sciences Association - Feb 16, 2022 - Feb 16, 2024
- Certified Health Coach, ISSA International Sports Sciences Association - March 2022 - March 2024
- Certified Fitness Coach, ISSA International Sports Sciences Association - March 2022 - March 2024
Timeline
Club Attendant/ Sales and Service Associate
24 Hour Fitness
10.2022 - 09.2023
Food and Beverage Cashier/Cook
Cart-El Tacos
04.2020 - 08.2022
Data Entry Clerk
Studio 1 Photography
09.2015 - 01.2019
No Degree - Personal Trainer, Certification
International Sports Science Association
High School Diploma -
A.B. Miller High School