Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Lopez

Lodi,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

Manufacturing Production Associate- Remote

Stone Circle Studio
01.2013 - 06.2023
  • Enhanced production efficiency by implementing lean manufacturing principles and optimizing workflow processes.
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
  • Contributed to cost reduction efforts through proactive identification of process improvements and waste minimization initiatives.
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
  • Streamlined inventory management by accurately tracking materials usage and updating records accordingly.
  • Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
  • Coordinated with shipping departments to ensure timely delivery of finished goods to customers, thereby enhancing overall customer satisfaction.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Assembled products to meet production requirements and daily established quotas.
  • Recorded and tracked daily production data for management reporting.
  • Organized work to meet demanding production goals.

Retail Supervisor

Delta
06.2010 - 01.2013
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Shift Leader

Hollywood Video
03.2007 - 06.2010
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Collected, arranged, and input information into database system.

Retail Sales Associate

JCPenney
03.2004 - 01.2007
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Used in-store system to locate inventory and place special orders for customers.

Education

GED -

Portland Community College
Portland, OR
11.2000

Skills

  • Packaging and Labeling
  • ISO Standards
  • Production Scheduling
  • Time management
  • Material handling
  • Assembly line proficiency
  • Conflict resolution
  • Team collaboration
  • Quality control
  • Inventory management
  • Computer literacy
  • Safety protocols
  • Stress Tolerance
  • Positive Attitude
  • Strong Work Ethic
  • Teamwork and Communication
  • Punctual and Reliable
  • Materials Assembly
  • Attention to Detail
  • Following Instructions
  • Good Communication
  • Safety Standards Compliance
  • Packing Slip Verification
  • Product Assembly

Timeline

Manufacturing Production Associate- Remote

Stone Circle Studio
01.2013 - 06.2023

Retail Supervisor

Delta
06.2010 - 01.2013

Shift Leader

Hollywood Video
03.2007 - 06.2010

Retail Sales Associate

JCPenney
03.2004 - 01.2007

GED -

Portland Community College

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Crystal Lopez