Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
References
BusinessDevelopmentManager
Crystal Lopez

Crystal Lopez

Fullerton,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Shift Manager

In N Out Burger
08.2019 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.

Assistant Manager of Operations

24 Hour Fitness
06.2017 - 11.2019
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Collaborated with team members to develop innovative solutions for operational challenges.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Education

No Degree - Fire Technology

Santa Ana College
Santa Ana, CA

High School Diploma -

Anaheim High School
Anaheim, CA
06.2011

Skills

  • Team Development
  • Punctual and Reliable
  • Supply Ordering
  • Mentoring and Coaching
  • Staff Training and Onboarding
  • Accurate Money Handling
  • Handling Customer Complaints
  • Decision-Making

Affiliations

  • I played college volleyball and I have coached High School Volleyball. Sports is a big part of my life, so fitness has always been very important to me.

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

In N Out Burger
08.2019 - Current

Assistant Manager of Operations

24 Hour Fitness
06.2017 - 11.2019

No Degree - Fire Technology

Santa Ana College

High School Diploma -

Anaheim High School

References

References available upon request.

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Crystal Lopez