Crystal Lopez
Orlando,FL
Summary
Dynamic Certified Medical Assistant and Allergy Technician with extensive experience at Ear, Nose, and Throat Surgical Associates, proficient in ModMed and Allergy Edge. Proven ability to enhance patient outcomes through tailored care plans and immunotherapy administration. Bilingual in English and Spanish, skilled in maintaining HIPAA compliance and improving clinic efficiency through effective inventory and patient tracking systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Allergy Technician
Ear, Nose, and Throat Surgical Associates
11.2022 - Current
- Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
- Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
- Implemented an effective system for tracking patient progress which increased overall success rate.
- Improved clinic efficiency by maintaining a well-organized and sanitary work environment, ensuring timely processing of patients.
- Collaborate with healthcare providers to ensure comprehensive patient care.
- Prepared and customized allergy solutions for individual patients undergoing immunotherapy, ensuring accurate and efficient formulation to meet each patient's specific needs.
Certified Allergy Specialist
Allergy Asthma Specialists
10.2019 - 11.2022
- Improved patient outcomes by conducting thorough allergy assessments and creating personalized treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex allergies.
- Delivered presentations at regional conferences on best practices in allergy management, positioning the clinic as an industry leader.
- Identified trends in local allergens through data analysis, enabling proactive recommendations to at-risk populations.
- Conducted prior authorization for specialty drugs and performed venom special skin testing.
Certified Medical Assistant
New York Allergy & Sinus Center
11.2015 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Provided training and mentorship to new medical assistants, fostering their professional development and enhancing team performance.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Certified Medical Assistant/Phlebotomist Technician
Tampa Family Health Centers
09.2013 - 11.2015
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlesticks injuries.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Certified Medical Assistant/Phlebotomist Technician
Foundational Health Diabetic & Wellness Center
04.2012 - 09.2013
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Certificate - Medical Assistant/Phlebotomist Certification
New York Medical Career Training Center
Queens, NY06-2012
GED -
Satellite Academy
Jamaica, NY06-2003
Skills
- Immunotherapy Administration
- Venipuncture techniques
- Maintaining confidentiality
- Adaptable learning
- Bilingual: Fluent in English and Spanish
- Proficient in Microsoft Word, PowerPoint, and Excel
- Proficient in Allscripts Pro, Advanced MD, E-Clinical, MD Collaborate, Practice Fusion, and Intergy EHR/POMIS Currently utilizing ModMed and Allergy Edge for enhanced patient management and care
- Intradermal Injections
- Allergy Treatment Planning
- Patch testing
- Skin testing
- Allergy Immunology Knowledge
- Pulmonary function testing
- Allergen identification
- HIPAA Compliance
- Vital signs monitoring
- Patient Monitoring
- Immunization Administration
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Basic Life Support (BLS) - American Heart Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Allergy Technician
Ear, Nose, and Throat Surgical Associates
11.2022 - Current
Certified Allergy Specialist
Allergy Asthma Specialists
10.2019 - 11.2022
Certified Medical Assistant
New York Allergy & Sinus Center
11.2015 - 10.2018
Certified Medical Assistant/Phlebotomist Technician
Tampa Family Health Centers
09.2013 - 11.2015
Certified Medical Assistant/Phlebotomist Technician
Foundational Health Diabetic & Wellness Center
04.2012 - 09.2013
Certificate - Medical Assistant/Phlebotomist Certification
New York Medical Career Training Center
GED -
Satellite Academy
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