Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Crystal Lopez

Nesquehoning ,PA

Summary

Professional retail leader with proven track record in supervisory roles. Adept at managing daily operations, resolving conflicts, and ensuring seamless workflow. Known for fostering team collaboration and achieving high performance standards. Reliable and adaptable with strong focus on customer service and operational excellence.

Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in communicative response.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

McDonald's Restaurant
09.2014 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2025

Skills

  • Strong Leadership Skills
  • Employee motivation
  • Health and safety
  • Operations management
  • POS operations
  • Teamwork and collaboration
  • Employee coaching and mentoring

Certification

  • ServSafe Food Handler's Certification

Timeline

Shift Manager/Key Holder

McDonald's Restaurant
09.2014 - Current

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Crystal Lopez