Crystal Lott
Mental Health
Jacksonville,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
26
26
years of professional experience
2
2
Certification
Work History
Medical Assistant
Ascension St. Vincent's
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
HCA Florida Health Care Orange Park
09.2021 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Collection Agent
ERC
06.2019 - 11.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
Medical Assistant
The Pain Center
06.2003 - 04.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Referral Coordinator
St. Vincent's Family Medicine
02.2002 - 04.2003
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled appointments with specialists on behalf of clients.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Medical Assistant
Dr Samuel Walters
11.2001 - 04.2002
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Medpro Temps
07.1998 - 02.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Checkout Assistant
Baptist/St. Vincent's
01.1998 - 02.1999
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Checked patient's out.
- Scheduled appointments.
Education
Ph.D. - Doctorate of Education in Science
Grand Canyon University
Phoenix, AZ06.2025
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ02.2022
Bachelor of Science - Bachelor's of Science in Healthcare Administration
Grand Canyon University
Phoenix, AZ05.2020
Skills
- Medical Office Administration
- Procedure Assistance
- Indirect Patient Care
- Patient Flow Management
- HIPAA Compliance
- Inventory Management
- Patient-Focused Care
- Phlebotomy
- Medical Terminology
- Medical Billing
- Payment Collection
- Patient Scheduling
- Specimens Collection and Processing
Certification
- CMA - Certified Medical Assistant
- BLS
Timeline
Medical Assistant
Ascension St. Vincent's
07.2023 - Current
Medical Assistant
HCA Florida Health Care Orange Park
09.2021 - 06.2023
Collection Agent
ERC
06.2019 - 11.2021
Medical Assistant
The Pain Center
06.2003 - 04.2006
Referral Coordinator
St. Vincent's Family Medicine
02.2002 - 04.2003
Medical Assistant
Dr Samuel Walters
11.2001 - 04.2002
Medical Assistant
Medpro Temps
07.1998 - 02.1999
Checkout Assistant
Baptist/St. Vincent's
01.1998 - 02.1999
Ph.D. - Doctorate of Education in Science
Grand Canyon University
Master of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Bachelor's of Science in Healthcare Administration
Grand Canyon University
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