Crystal L Spivey-Green
Williamsburg,VA
Summary
A seasoned Facility Manager with a proven track record at Alco-American Classic Storage, I excel in customer service excellence and Facility management. Known for enhancing customer relations through effective communication and problem-solving skills, I consistently ensure accurate cash handling and foster positive Staff-customer relationships. My dedication to staff management and operational efficiency drives business success. Detail-oriented and organized facility Manager effective at managing personnel, property and special projects. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Alco- American Classic Storage
04.2023 - Current
- Help customers with their storage needs
- Give and make change
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Clean units, and property
- Reply to customers emails
- Stock when needed
- Order supplies when needed
- File, type, and answer phone calls
- Do unit inventories, merchandise inventory
- Email documents to the proper departments
- Do the deposits
- Make Reservations
- Prepare Auction Paperwork
- Explain rate increases to customers
- Call customers with delinquent accounts
- Sale Merchandise
- Rent units
- Average weekly hours 42+
- Make weekly Bank Deposits
- Mail Certified Auction Letter at the post office
- Upload Documents to the account holder’s ledger
- Explain Rental Agreements
- Known by Crystal L Green
- Maintained positive landlord-customer relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
Jack Rabbit Storage
05.2018 - 04.2023
- Open gates and hallway doors in the morning
- Help customers with their storage needs
- Give and make change
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Clean units, and property
- Reply to customers emails
- Stock when needed
- Order supplies when needed
- File, type, and answer phone calls
- Do unit inventories, merchandise inventory
- In charge of putting maintenance issues on Wunderlist
- Make a Schedule
- Email documents to the proper departments
- Do the deposits
- Make Reservations
- Prepare Auction Paperwork
- Explain rate increases to customers
- Call customers with delinquent accounts
- In charge of the hiring and termination process
- Rent Moving Truck
- Explain Rental Agreement
- Clean property using Billygoat
- Sale Merchandise
- Rent units
- Average weekly hours 40+
- Upload documents to the account holder’s ledger
- Known by Crystal L Green
- Being laid off- last day 4/20/2023
- Maintained positive landlord-customer relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
Public Storage
07.2015 - 05.2018
- Help customers with their storage needs
- Give and make change
- File, type, fax, and answer phones
- Make Reservations
- Stock
- Clean
- Sell merchandise
- Make bank deposits
- In charge of 660 storage spaces
- Do unit inventories, merch inventory and PM Monthly Checklist every month
- In charge of putting maintenance Spaces in Big Sky
- Sale Merchandise
- In charge of typing up incident reports
- Call customers with delinquent accounts
- Prepare Auction paperwork, make payment arrangements
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Go through the lease with each new customer
- Explain Charges to guest
- Average weekly hours 40+
- Known by Crystal L Spivey and Crystal L Green
Cashier / Production
Goodwill
06.2014 - 04.2015
- Help customers
- Give and make change
- Stock, sort, clean and price items to be sent out to the sales floor
- Load and unload items for customers
- Do returns when needed, or exchanges
- Average weekly hours 40
- Known by Crystal L Spivey
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Navy Exchange (NEX)
11.2013 - 07.2014
- Help serve our Military and their families
- Give and make change
- Stock using plan-o-grams, clean
- Process checks and credit cards
- Answer phones
- Check for proper ID when purchasing uniforms
- Set up displays by also using plan-o-grams
- Check vendors in, and make sure we are given the right number of products
- Provide excellent customer service to our Military
- Copy and fax papers as needed
- Count money, at the end of the evening shift, do paperwork for that day
- Manage part-time employees when manager was not there
- Do returns when needed, or exchanges when needed
- Average weekly hours 30-40
- Known by Crystal L Spivey
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Labor
NSC Technologies
03.2013 - 09.2013
- Clean boats inside and out
- Engine repair assistant
- Change oil when needed
- Remove the starter and put the new starter back in when needed
- Change spark plugs
- Do compression checks
- Help launch and pick up boats from the water
- Paint boats when needed
- Average weekly hours 40
- Known by Crystal L Spivey
Cashier
Pitt County ABC Store
06.2010 - 06.2011
- Assisted customers with selections
- Ensured customer age by ID checks
- Monitored store for shoplifting
- Managed daily bank deposits
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained overall operations of the store and performed stocking as needed
- Manage part time employees when manager was not there
- Count down draws, do paperwork for the evening shift
- Average weekly hours 40
- Known by Crystal L Spivey
Cashier
Virginia ABC Store
04.2009 - 06.2010
- Assisted customers with selections
- Ensured customer age by ID checks
- Monitored store for shoplifting
- Maintained overall operations of the store
- Gathered the alcohol order for businesses
- Stocked
- Cleaned
- Helped unload truck deliveries
- Volunteered to work every delivery day
- Responsible for my till
- Average weekly hours 30-40
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Known by Crystal L Spivey
Cashier
Habitat for Humanity ReStore
10.2006 - 04.2008
- Provided service to individuals
- In charge of Community Service Workers
- Maintained cash duties
- Answered phones
- Assisted with loading and unloading materials
- Operated small truck for delivery and pick-up as needed
- Scheduled appointments
- Maintained overall cleanliness of store and work area
- Average weekly hours 40
- Known by Crystal L Spivey
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
High School Diploma - Adult High School Diploma
Warwick High School
Newport News, VA08-2005
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Staff Management
- Valid Virginia driver's license
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Cash Drawer Balancing
- Drawer balancing
Certification
Fred Pryor - Transitioning to Supervisor
Timeline
Property Manager
Alco- American Classic Storage
04.2023 - Current
Property Manager
Jack Rabbit Storage
05.2018 - 04.2023
Property Manager
Public Storage
07.2015 - 05.2018
Cashier / Production
Goodwill
06.2014 - 04.2015
Cashier
Navy Exchange (NEX)
11.2013 - 07.2014
Labor
NSC Technologies
03.2013 - 09.2013
Cashier
Pitt County ABC Store
06.2010 - 06.2011
Cashier
Virginia ABC Store
04.2009 - 06.2010
Cashier
Habitat for Humanity ReStore
10.2006 - 04.2008
Fred Pryor - Transitioning to Supervisor
High School Diploma - Adult High School Diploma
Warwick High School
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