Crystal Lucas
Winston-Salem,NC
Summary
Detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
FastMed Urgent Care
12.2023 - Current
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Assistant Instructor
Living Arts Institute
05.2020 - 03.2023
- Mentored numerous students who successfully completed certification exams on their first attempt, leading to a higher program pass rate.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
- Identified areas of improvement within the curriculum through careful analysis of student feedback surveys, making adjustments as necessary for optimal learning outcomes.
- Administered regular quizzes and exams to evaluate student progress, providing constructive feedback on areas of improvement or reinforcing successful performance.
- Fostered a supportive and inclusive classroom environment that encouraged open dialogue and mutual respect among students.
- Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
- Served as positive role model for students by demonstrating professional behavior both inside and outside classroom setting.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
Clinical Research Coordinator
Wake Forest School Of Medicine
09.2021 - 03.2023
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Developed and maintained accurate and up-to-date report forms and source documents.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.
- Prepared detailed informed consent documents to clearly communicate risks, benefits, expectations, rights and responsibilities related to participation in clinical trials.
- Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.
- Improved recruitment rates by developing and implementing effective patient outreach strategies.
Education
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- HIPAA Compliance
- Time Management
- Multitasking Abilities
- Patient Scheduling
- Data Entry
- Data Analysis
- Medical Records Management
- Clinical Documentation
- Patient Care Coordination
- Medical Office Management
- Electronic Data Capture
Accomplishments
- Collaborated with team of medical assistant instructors in the development of students in the Medical Assistant program at Living arts College.
- Successfully transitioned facility to use of phone encounters documented in Epic by front desk to facilitate timely communication amongst patients and employers.
- Used Microsoft Excel to develop a grading tracking system for students.
- Supervised and trained team new team members.
Certification
- RMA - Registered Medical Assistant
Timeline
Certified Medical Assistant
FastMed Urgent Care
12.2023 - Current
Clinical Research Coordinator
Wake Forest School Of Medicine
09.2021 - 03.2023
Medical Assistant Instructor
Living Arts Institute
05.2020 - 03.2023
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
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