Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Lucas

Wilson,NC

Summary

Experienced in providing exceptional bedside manner and maintaining accurate medical records. Motivated employee with a strong work ethic and exceptional interpersonal skills. Adept at independently handling tasks and rapidly acquiring new skills. Seeking entry-level opportunities to further enhance abilities while driving company growth.

Flexible and dedicated team player with a strong work ethic, committed to contributing to the success of the team.

Patient Access Representative skilled in diverse administrative functions for patient care with strong problem-solving abilities. Effective team player with excellent communication and time management skills. Demonstrated attention to detail in maintaining accurate medical records.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills and a talent for effectively addressing concerns, resulting in improved customer satisfaction and positive outcomes.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and adaptable to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Myles Home Health Agency
Wilson, NC
08.2011 - 06.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Reminded patients to take prescribed medications or nutritional supplements.

Customer Service Representative

Manpower Staffing
Clayton, NC
03.2003 - 10.2005
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

Some College (No Degree) - Healthcare

Ashford University
San Diego, CA

Skills

  • Collecting specimens
  • Patient Transport Coordination
  • Monitoring fluids
  • Condition Assessment
  • Patient-focused care
  • Safe Patient Lifting Techniques

Certification

  • Medical Technician
  • Medical terminology

Timeline

Certified Nursing Assistant

Myles Home Health Agency
08.2011 - 06.2023

Customer Service Representative

Manpower Staffing
03.2003 - 10.2005

Some College (No Degree) - Healthcare

Ashford University
Crystal Lucas