Crystal Lucero
Greeley,CO
Summary
Dynamic Fiber Optic Manager at NICXCO with proven expertise in network troubleshooting and customer communication. Achieved significant cost savings through innovative solutions while mentoring technicians to enhance performance. Proficient in OTDR testing and committed to maintaining OSHA compliance, ensuring project success and client satisfaction in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fiber Optic Manager
NICXCO
Conifer, CO
06.2022 - Current
- Reporting as well as communicating directly with Project manager and also responsible for onsite job coordination and management.
- Work closely with PM and customer to ensure jobs are delivered in a timely manner and on time as well as on budget.
- Communicate directly with customers, employees and subcontractors.
- Responsible for managing fiber and occasionally copper installation work orders and job site list to ensure job completion.
- Understanding of safely handling fiber optic cables, sealing the cables, keeping connectors clean, accurate installation of multiple types of fiber cases as well as completion of a training course in commscope case preparation.
- Proficiency in using proper equipment and tools to prep, clean, terminate, test fiber, and resolve issues with inside and outside plant fiber efficiently, as well as accurately auding fiber networks.
- Specialize in terminating and splicing fiber optic cables for outside plant as well as indoor fiber terminations.
- Knowledgeable in fiber optic testing with OTDR as well as locating fiber breakage in handholes to be repaired.
- Provide support to internal and external customers using proper equipment to find issues, use of OTDR as well as OPM to trouble shoot problem, fix and resolve technical communication issue.
- Specialized skills in the comprehensive auditing and physical remediation of Fiber IDFs, resulting in improved clarity, reduced complexity, and enhanced maintainability of critical fiber optic infrastructure.
- Uploading results as well as detailed information and uploaded any information needed to do closeouts.
- Skilled GIS analyst with a growing understanding of fiber management and mapping with Vetro giving customers the ability to create, view and share any data within their network
- Keep customer and company informed of progress of installation.
- Fully read and understand splice diagrams, buried underground pathways as well as aerial telecom facilities in records, on maps and in the field.
- Be able to work with emergency fiber repair jobs and update client on hourly progression until the repair is completed.
- Identify network issues, indoor as well as OSP, and resolve/recommend solutions.
- Maintain all documentation and pictures related to projects.
- Ability to work outdoors in any weather conditions.
- Pulling wire for indoor and outdoor cabling as needed to insure job is completed in proper, timely manner to meet any and all deadlines given.
- Trained new Low Voltage and fiber techs to improve efficiency of department and cultivate productive work atmosphere.
- Adhere to OSHA rules and regulations to ensure safety first.
- Ability to work under very minimal supervision in a professional manner and complete any task given.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems.
- Ordered necessary parts and supplies needed for the completion of projects in a timely manner.
- Ensured that all equipment was properly installed according to manufacturer specifications.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted fusion splicing of single-mode and multi-mode fibers.
Low Voltage Lead Technician
Smartwire
Denver, CO
01.2022 - 06.2022
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Oversee all job site productivity and ensure high quality work.
- Completed any task related to installation and maintenance of structured cabling system.
- Evaluated project requirements and validate scope of work by implementing strategies to achieve optimal team performance and ensure all work is performed in accordance with SOW and industry standards.
- Mainly worked in construction environment, but also very flexible with working in any type of environment.
- Fully aware of cable management as well as material management to ensure best cost-efficient ways for company as well as customer.
- Exceeded in such technical areas with terminations, splicing, testing, and troubleshooting.
- Mentored all levels of technicians to develop their abilities to perform their tasks and responsibilities to the best of their ability.
- Maintained A-level ratings and feedback from any customer and client reviews.
- Proactively overseen and lead job site organization and basic housekeeping maintenance as well as keep a professional appearance and demeanor.
- Was able to travel with appropriate notice when needed.
Low Voltage Cable Technician
Rk Electric
Denver, CO
07.2020 - 12.2020
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Identified problematic components and wiring issues and applied
troubleshooting techniques. - Used information in technical diagrams, schematics and manuals to
understand operations and make successful repairs. - Maintained excellent attendance record, consistently arriving to work on time.
- Installation of fire alarm cable, HVAC control wiring installation, and also structured copper and fiber optic cabling and termination including but not limited to testing of copper and fiber cabling.
- Pulling cable for fire alarm systems cabling, HVAC wiring cable, and
terminating at fan coil unit. - Mainly working in construction environment, but also very flexible with working in any type of environment.
- Direct and assist less experienced employees in any type of low voltage techs and providing guidance in any maintenance of copper cabling or fiber optic cabling.
- Very quick and adequate learner of any type of electrical, low voltage cable work.
- Ability to use power tools and hand tools.
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
Lead Low Voltage Technician
Wire To Wire Telecommunications
Denver, CO
12.2019 - 06.2020
- Tracked equipment and inventory, maintaining prescribed levels for
technical equipment and supplies. - Expanded responsibility from Technician to Lead Technician.
Supervise and assist employees in any task given while also training and guiding in cable pulling, routing, and also termination with cables whether it be copper cabling, and fiber optic cabling. - Inspect installation sites and study work orders, building plans,
requirements, and installation procedures from the customer. - Assisted in restructuring cabling, removed abandoned cable installs and completed design and installs under strict deadlines.
- Installation of structured copper and fiber optic cabling and termination and testing of copper and fiber cabling.
- Flexibility to work in a variety of environments, from construction sites to finished corporate offices.
- Interact with customers and prospects, ensuring all inquiries are handled professionally by myself as well as my team.
- Install network racks and cabinets in server rooms while training
employees. - Test and check equipment and/or assist other employees in testing and checking equipment.
- Proper use of all tools and equipment necessary to perform assigned tasks.
- Reading and comprehending of blueprints and building documentation/redline work.
Low Voltage Technician
Linx Lllp
Denver, CO
05.2018 - 10.2019
- Setup and operated all equipment according to manufacturers'
instructions to maximize precision and functionality - Worked in close collaboration with personnel in other departments to develop and install fiber optic cable
- Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members.
- Maintained current and accurate project documentation reflecting changes made to processes, testing and procedures.
- Completed activities and met target deadlines to meet financial goals and execute successful consumer engagement.
- Modified and maintained tools to support operations using FSI
instrumental tools, OTDR machines to test fiber connectors on each
termination ends, and Fluke testing equipment to test final fiber runs. - Executed all copper cable runs, terminations, labeling, and testing as well as fiber optic cabling in many types of environments such as hospitals, clinics, data centers etc.
- Was part of 2 major builds worth millions in the company.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05-2007
Skills
- PPE compliance
- Problem Solving
- Analytical and critical thinking
- Written communication
- First Aid/CPR
- Multitasking abilities
- Decision Making
- Training and Development
- Planning and coordination
- Self-motivated
- Optical equipment testing
- Proficient in Fluke machinery, OTDR testing tools, Fluke, Exfo, and other testing tools
- OSHA 10 certified
- Construction environment experience
- Commscope case preparation and installation certified
- Network troubleshooting
- Customer communication
- GIS mapping
- Cost-saving initiatives
- Multitasking capacity
- Reporting and documenting
- Problem resolution
Certification
- CPR Certified
- FOCS splice case prep and installation certified
- Ladder safety Certified
- OSHA 10 Certified
Timeline
Fiber Optic Manager
NICXCO
06.2022 - Current
Low Voltage Lead Technician
Smartwire
01.2022 - 06.2022
Low Voltage Cable Technician
Rk Electric
07.2020 - 12.2020
Lead Low Voltage Technician
Wire To Wire Telecommunications
12.2019 - 06.2020
Low Voltage Technician
Linx Lllp
05.2018 - 10.2019
High School Diploma -
Greeley Central High School
Similar Profiles
Jesus YanezJesus Yanez
Senior Analyst, Logistics – Sustainability Leader at J.M. SmuckerSenior Analyst, Logistics – Sustainability Leader at J.M. Smucker
Emily CochranEmily Cochran
EMT at UCHealth University of Colorado HospitalEMT at UCHealth University of Colorado Hospital
Isiah VegaIsiah Vega
Laborer /Administrative Assistant to the General Manager at Black Eagle Energy ServicesLaborer /Administrative Assistant to the General Manager at Black Eagle Energy Services
Andrew DreilingAndrew Dreiling
Baseball Umpire at Brighton Youth Baseball and Softball AssociationBaseball Umpire at Brighton Youth Baseball and Softball Association
Artemus TellesArtemus Telles
Structured Cabling, Fiber Optic Manager at Electric Supply SourceStructured Cabling, Fiber Optic Manager at Electric Supply Source