Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Lugo

Columbus,OH

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

15
15
years of professional experience

Work History

General Manager

Steak N Shake
Columbus, OH
09.2011 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.

Home Health Care Provider

Franklin County Board of Developmental Disabilities
Columbus, OH
10.2009 - 06.2011
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.
  • Developed individualized care plans for each patient based on needs assessment.
  • Communicated regularly with physicians regarding patient care and progress.
  • Coordinated transportation services for medical appointments or other errands.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
  • Provided companionship through conversation, outings, reading aloud, playing games.
  • Participated in continuing education programs relevant to home health care provision.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Education

High School Diploma -

Northland High School
Columbus,OH
05-2006

Columbus State Community College
Columbus, OH

Skills

  • Sales
  • Financial document control
  • Budgeting and cost control
  • Customer experiences
  • Leadership and team building
  • Cost analysis and savings
  • Team training and development

Timeline

General Manager

Steak N Shake
09.2011 - Current

Home Health Care Provider

Franklin County Board of Developmental Disabilities
10.2009 - 06.2011

High School Diploma -

Northland High School

Columbus State Community College

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Crystal Lugo