Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Luna

Defiance,OH

Summary

Attentive Shift Leader with 5 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Shift Lead

Taco Bell
Defiance, OH
11.2023 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Ensured that all safety protocols were followed at all times.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.
  • Maintained positive working relationship with fellow staff and management.

Manager

The Texan
Mannington, WV
07.2020 - 08.2022
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Assisted in training new cooking assistants.
  • Inspected workstations for compliance with health regulations regarding temperature control, cleanliness and sanitation standards.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked expiration dates on all perishable food items prior to use or sale.
  • Followed safety guidelines when handling knives and other sharp objects.

Shift Manager

McDonald's
MANNINGTON, WV
02.2018 - 07.2019
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Directed and led employees and team members on effective operations, methods and procedures.

Cashier

Family Dollar
MANNINGTON, WV
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Stocked shelves with merchandise when needed.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Southside High School
San Antonio, TX
06.2007

Skills

  • Operations Monitoring
  • Performance Improvement
  • Operations Management
  • Loss Prevention
  • Guest Service
  • Customer Service Management
  • Team Supervision
  • Staff Supervision
  • Cash Handling

Timeline

Shift Lead

Taco Bell
11.2023 - Current

Manager

The Texan
07.2020 - 08.2022

Shift Manager

McDonald's
02.2018 - 07.2019

Cashier

Family Dollar

High School Diploma -

Southside High School

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Crystal Luna