Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Luna

San Antonio,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. I am polite and professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

19
19
years of professional experience

Work History

Store Manager

Harbor Freight Tools
03.2019 - 08.2023
  • Drive Sales to exceed financial goals
  • Plan, prepare, and ensure successful execution of special events
  • Manage payroll and expenses
  • Ensure the execution of all standard operating procedures
  • Ensure overall customer experience (SOT, ISOS, Cycle Counts, Replen, etc.)
  • Consistently driving for results through coaching for improvement
  • Hold development discussions and provides challenging tasks
  • Creates a positive and motivating environment inspiring others to do their best
  • Sets clear objectives, monitors progress and provides effective feedback
  • Makes daily decisions based on companies policy and procedures
  • Practices, teaches and trains operational execution to ensure a great customer experience.

Collections Representative

Wells Fargo Bank
03.2018 - 03.2019
  • Accurately input and document actions within collections systems while maintaining performance and productivity standards
  • Demonstrate good customer service skills when interacting with internal and external customers
  • Initiate outbound calls and receive inbound calls manually and via an auto dialer
  • Evaluate customers financial situations and negotiate terms of repayment, including performing advanced loss prevention activities
  • Maintain quality and accuracy standards for compliance and quality assurance
  • Acquire advanced knowledge of company products and services, policies, procedures, collections systems and apply this knowledge when communicating with delinquent customers
  • Assist with compiling statistical reports.

Store Co Manager

Walmart
06.2004 - 03.2018
  • Manages budgets and ensures budgets and financial performance are aligned with business requirements
  • Leads Inventory flow process
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Reviews customer focused data and adjusts performance to address findings
  • Use appropriate judgment to identify, review, and apply polices and procedure to make a final decision
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Trained all new managers on store procedures and policies
  • Coordinates and aligns planning with organizational initiatives and directions
  • Looks at work plans and makes changes as needed to achieve a work group objective
  • Reorganized the sales floor to meet company demands
  • Teach and train associates on how to act in accordance with policies and procedures
  • Demonstrates creativity and strength in the face of changes and obstacles
  • Supervise associates with honest and accurate feedback on performances.

Education

High School Diploma -

Beka High School
Pensacola, FL
06.2001

Skills

  • Store Operations
  • Reliable and Adaptable
  • Conflict Resolution Skills
  • Customer Service Skills
  • Retail Inventory Management
  • Recruiting and Interviewing
  • Call Center Experience
  • Exceptional Leader
  • Team Development
  • Payroll Management
  • Call Control
  • Data Entry

Timeline

Store Manager

Harbor Freight Tools
03.2019 - 08.2023

Collections Representative

Wells Fargo Bank
03.2018 - 03.2019

Store Co Manager

Walmart
06.2004 - 03.2018

High School Diploma -

Beka High School

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Crystal Luna