CRYSTAL LUNA
Denver,CO
Summary
Experienced professional and business analyst with a strong background in the mortgage industry and business intelligence. Ready to leverage expertise to make a significant impact. Skilled at utilizing data to drive strategic decision-making and enhance operational processes. Recognized for collaborative nature and adaptability, consistently achieving results through effective problem-solving and teamwork. Proficient in PPE, Encompass, and various data visualization tools.
Overview
9
9
years of professional experience
Work History
Business Data Analyst
Paramount Residential Mortgage
11.2020 - Current
- Contributed to short- and long-term business planning sessions and provided direction to convey business goals and direction.
- Created comprehensive documentation of analytical methodologies, ensuring consistency and reproducibility in future analyses.
- Developed and improved integrated reporting and analysis capabilities.
- Integrated new URLA to Encompass360 and added all requirements to enable smooth transition
- Structured and tested all components of URLA and AUS and how they aligned with Encompass360.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Prepared documentation and records for upcoming audits and inspections.
Operations Support/Business Analyst
Pulte Mortgage
06.2018 - 11.2020
- Adapt in both Waterfall and Agile processes and methodologies
- Supported multiple teams with in-depth system and user process knowledge
- Supported Operations Support Team with troubleshooting issues, publishing solutions for users and provided cross-training to other team members to expand product knowledge base
- Analyzed and mapped 3rd party Loan Origination System database to new industry standard URLA specification XML standard
- Helped develop and design new Loan Origination System specific for Pulte Business model, conducted user interviews and test groups to ensure development was on track with current and enhanced user experience
- Help support cross-training to other team members to expand product knowledge base
- Provided Production support on biweekly basis for all Scheduled Production Releases whilst supporting any off-cycle release to Production
Senior Loan Processor/Assistant Manager
Gateway Mortgage Group LLC, CO
01.2016 - 05.2018
- Reviewed compliance with underwriting guidelines - trained and mentored all incoming loan processors, LOA’s and loan officers to strict SLA’s set forth.
- Support loan officer with with loan set up, AUS and program questions - forged positive working relationships with underwriting and closing.
- Met with clients to go over initial doc requirements and worked with LO on marketing items to further business - assist closing to ensure all parties closed on time.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for GSE requirements.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Skills
- Quality assurance
- Data Analysis
- Operations analysis
- Testing and maintenance
- Product development
- Regulatory Understanding
- Agile
- Experience in Tableau
- Business Process Mapping
- SQL
- Build Test case scenarios
- Compliance Reporting
Accomplishments
- Designed a workflow solution for product enhancements resulting in faster results for automated underwriting
- Product Development - Led team on new product launch and monitor all productivity. Created sub teams to triage for training opportunities and coaching.
- Staff Training - Trained staff on product enhancements
- Developed an organizational change management strategy for all mortgage channels as a Lead Analyst.
Timeline
Business Data Analyst
Paramount Residential Mortgage
11.2020 - Current
Operations Support/Business Analyst
Pulte Mortgage
06.2018 - 11.2020
Senior Loan Processor/Assistant Manager
Gateway Mortgage Group LLC, CO
01.2016 - 05.2018
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