Crystal Lycke
San Leandro,CA
Summary
Dynamic Store Leader with a proven track record at 7-Eleven, excelling in team management and customer service. Achieved consistent sales targets through effective training and strategic promotions. Skilled in cash management and fostering employee engagement, driving a positive work environment that enhances customer loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Store Leader
7 ELEVEn
11.2021 - 10.2025
- Managed daily store operations to ensure optimal customer experience and satisfaction.
- Led team in achieving sales goals through effective training and performance management.
- Implemented inventory control procedures to minimize losses and improve stock accuracy.
- Enhanced visual merchandising standards to drive product visibility and increase sales.
- Developed staff schedules that maximized productivity while adhering to labor regulations.
- Conducted regular audits of cash handling processes to ensure compliance and accuracy.
- Fostered a positive team environment through mentorship and ongoing performance feedback.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and inventory management.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Coordinated clearance events to clear shelf space for new product lines.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Elevated team performance with motivational approach and excellent training abilities.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Server
Nicks Family Restaurant
02.2011 - 11.2021
- Managed daily store operations to ensure optimal customer experience and satisfaction.
- Led team in achieving sales goals through effective training and performance management.
- Implemented inventory control procedures to minimize losses and improve stock accuracy.
- Enhanced visual merchandising standards to drive product visibility and increase sales.
- Developed staff schedules that maximized productivity while adhering to labor regulations.
- Conducted regular audits of cash handling processes to ensure compliance and accuracy.
- Fostered a positive team environment through mentorship and ongoing performance feedback.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and inventory management.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Coordinated clearance events to clear shelf space for new product lines.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Elevated team performance with motivational approach and excellent training abilities.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
High School Diploma -
Yosemite Hogh
Oakhurst, CA06.2007
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Cash management
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
- Employee training
- Operations management
- Team development
- Stock replenishment
- Documentation and reporting
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Employee management
- Recruiting and hiring
- Staff supervision
- Inventory management
- Scheduling coordination
- Delegating work
- Product rotation
- Bank and safe deposits
- Sales strategies
- Employee scheduling
- Performance reviews
- Policies and procedures
- Employee development
- Restocking oversight
- Leading staff meetings
- Store maintenance
- Sales promotions
- Employee coaching
- Special events
- Performance assessment
- Employee terminations
- Loss prevention
- Security system monitoring
- Merchandising trends
- Customer flow monitoring
- Customer loyalty and retention
- Sales floor oversight
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Active listening
- Effective communication
- Positive customer engagement
- Decision-making
- Cash handling
- Detail-oriented
- Goal driven
- Relationship building
- Flexible hours
- Organization
- Team building
Timeline
Store Leader
7 ELEVEn
11.2021 - 10.2025
Server
Nicks Family Restaurant
02.2011 - 11.2021
High School Diploma -
Yosemite Hogh