Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Crystal Lynn Dooley

Bloomington,Indiana

Summary

Dynamic educator with a robust background in English language instruction and curriculum development, specializing in online learning environments. Proven success in designing and implementing engaging lesson plans that significantly enhance student learning and retention. Expertise in classroom management and student assessment ensures a supportive and effective educational experience. Committed to fostering a positive learning atmosphere that encourages student growth and achievement.

Learned English Language Teacher with experience teaching grade school and adult students. Known for instilling love of language, books and reading in students and encouraging improved learning across curriculum.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Adept at learning new tools and methods to solve problems and enhance learning.

Overview

33
33
years of professional experience
1
1
Certification

Work History

English Language Instructor

Online - Self
01.2022 - Current
  • Designed and taught English courses to learners of all levels, with a student-centered approach.
  • Worked with adult learners across Asia, assessing English proficiency and customizing lesson plans.
  • Utilized Zoom, Skype, and the Band app to deliver engaging lessons remotely.
  • Emphasized communication skills, listening, reading, writing, and pronunciation improvement.
  • Continued professional development in TEFL methodology.
  • Scheduled to join the Monroe County Public Library ESL Program in Fall 2025.
  • Created language arts lesson plans for [Type] students to meet learning needs, adhere to curriculum standards and build interest in learning.
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
  • Improved student reading comprehension by implementing diverse teaching strategies tailored to individual needs.
  • Utilized multimedia resources to supplement traditional teaching methods, enhancing student engagement and understanding.

Property Manager / Co-Owner

TMC of Maine, LLC
01.2011 - 01.2022
  • Managed 27 residential properties including tenant screening, leasing, maintenance, and rent collection.
  • Coordinated renovations, hired and supervised contractors for flooring, snow removal, painting, and plumbing.
  • Maintained all financial records, paid invoices, and handled regulatory compliance.
  • Delivered excellent tenant service while maximizing occupancy and profitability.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Emergency Room Registration Clerk – Night Shift

Northern Maine Medical Center
01.2019 - 01.2022
  • Registered emergency room patients, ensuring accuracy and HIPAA compliance.
  • Assisted nursing staff with non-clinical duties and maintained a clean, safe ER environment.
  • Trained in MOAB (Management of Aggressive Behavior) and certified in lifesaving procedures (CPR).
  • Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
  • Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
  • Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
  • Demonstrated ability to remain calm and professional in high-pressure situations.
  • Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.

Co-Owner / Manager

Madison Mercantile
08.2006 - 03.2011
  • Operated a 3,000+ sq. ft. home décor and furnishings retail store.
  • Hired, trained, and supervised staff in sales, customer service, and store security.
  • Oversaw store security procedures and compliance training with all employees.
  • Managed inventory, ordered merchandise, worked with suppliers, and ensured timely payments.
  • Tracked profit/loss using Excel; handled all business records and invoices.
  • Delivered excellent in-store customer experiences with a focus on merchandising and presentation.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Owner / Pawnbroker

The Loan Store, Inc.
08.1992 - 05.2004
  • Ran daily operations of a licensed collateral loan (pawn) business.
  • Worked directly with customers on both sales and loan transactions.
  • Complied with state laws and maintained active membership with the California Pawnbrokers Association.
  • Completed annual continuing education in pawnbroking best practices.
  • Maintained detailed records, inventory control, and customer service standards.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Education

Bachelor of Science - Home Economics Major Interior Design

Kansas State University
Manhattan, Kansas
05-1983

Associate of Arts - Interior Design

Illinois Central College
East Peoria, Illinois
05-1980

TQUK Level 5 Certificate in TEFL - Teaching English As A Foreign Language

International TEFL Academy
Chicago, IL
12-2024

Skills

  • Grammar expertise
  • Speaking practice
  • Vocabulary building
  • Teaching strategies
  • Online teaching
  • Pronunciation coaching
  • Cultural sensitivity
  • Educational technology

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.

Certification

  • TEFL Certification (Level 5), International TEFL Academy – 2004
  • MOAB Training – Northern Maine Medical Center
  • Certified in CPR, AED, and American lifesaving procedures
  • Ongoing professional development in ESL instruction and digital classroom tools

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Historical Exploration
  • Food Tourism
  • Road Trips
  • Adventure Travel
  • Exploring various forms of art, such as quilting to nurture creativity and personal growth
  • Interior Design
  • Cooking
  • Avid Reader

Timeline

English Language Instructor

Online - Self
01.2022 - Current

Emergency Room Registration Clerk – Night Shift

Northern Maine Medical Center
01.2019 - 01.2022

Property Manager / Co-Owner

TMC of Maine, LLC
01.2011 - 01.2022

Co-Owner / Manager

Madison Mercantile
08.2006 - 03.2011

Owner / Pawnbroker

The Loan Store, Inc.
08.1992 - 05.2004

Bachelor of Science - Home Economics Major Interior Design

Kansas State University

Associate of Arts - Interior Design

Illinois Central College

TQUK Level 5 Certificate in TEFL - Teaching English As A Foreign Language

International TEFL Academy

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