Crystal Madrigal
Manteca,CA
Summary
Friendly, personable, and customer-focused individual with extensive experience in customer services, sales, and hospitality. Seeking a position as Server/Host to leverage my background in customer relations, customer services, and team coordination to help drive business growth and deliver excellent customer satisfaction.
Overview
12
12
years of professional experience
Work History
Cocktail Server
SkyRiver Casino
05.2022 - 12.2024
- Provided exceptional customer service in a fast-paced casino environment, ensuring guests' needs were met efficiently
- Delivered food and drinks to customers while maintaining a friendly and professional demeanor
Service Administrative Assistant/ Technician Payroll
Sonic Automotive, Honda of Stevens Creek
05.2018 - 01.2020
- Supported management and staff in daily operations, ensuring smooth workflow in the service department
- Monitored technician and service advisor performance using ADP, ensuring timely attendance and tracking upselling
- Scheduled appointments, answered high-volume phone calls, and handled customer inquiries professionally
- Managed repair order (RO) accuracy, ensuring service advisors' time was correctly logged and tracked
- Assisted with warranty claims, both internal and external, ensuring compliance with dealership policies
- Ensured the dealership adhered to safety standards and kept up with required safety tests
- Maintained records, files, spreadsheets, and processed documents efficiently
- Performed payroll functions, including time entries, vacation/sick time tracking, and other HR duties
- Provided staff support and served as a resource for questions regarding office policies and procedures
- Contributed to meeting monthly service goals and tracked performance against national standards
Service Coordinator / Sales
Honda of Morgan Hill
10.2016 - 04.2018
- Coordinated service department operations, ensuring smooth customer service and communication between service advisors, technicians, and customers
- Assisted customers with inquiries and service-related issues, providing solutions and enhancing their experience
- Transitioned to sales, where I actively sold new and pre-owned vehicles, meeting monthly sales targets and ensuring customer satisfaction
- Provided post-sale customer support and followed up to ensure customer satisfaction and future service opportunities
Sales Consultant / Acquisition Specialist
BMW of Fremont
05.2014 - 09.2016
- Sold new and pre-owned BMW vehicles, focusing on building long-term customer relationships and achieving sales goals
- Transitioned to Acquisition Specialist, responsible for managing trade-in vehicles, valuing trade-ins, and sourcing inventory for the dealership
- Conducted market research and worked with management to develop strategies for acquiring high-demand vehicles to meet customer needs
Reservations Specialist for Fine Dining Restaurants & Hotel
Redhawk Casino
06.2020 - 04.2022
- Managed reservations for fine dining restaurants and hotel accommodations, ensuring smooth operations and high levels of customer satisfaction
- Coordinated guest services and worked with restaurant and hotel staff to meet customer expectations
Reservations Agent
American Airlines
07.2012 - 04.2014
- Assisted customers with flight bookings, cancellations, and itinerary changes, ensuring smooth travel experiences
- Provided exceptional customer service while handling complex inquiries, issues, and special requests
- Managed a high volume of calls and resolved issues quickly, maintaining customer satisfaction and loyalty
Education
Marketing Courses
De Anza College
Cupertino12.2010
Certified Medical Biller/Coder - undefined
Institute of Business & Technology
Santa Clara, CA06.2006
Skills
- Interpersonal communication
- Problem-solving
- Automotive parts knowledge
- Services knowledge
- Sales processes knowledge
- Multitasking
- Organizational skills
- ADP proficiency
- Microsoft Word proficiency
- Excel proficiency
- Spreadsheet management
- OSHA standards understanding
- ISO 9000 standards understanding
- Data management
- Record-keeping proficiency
- Team player
- Staff training
- Research
- Data analysis
- Inventory management
- Supply management
Timeline
Cocktail Server
SkyRiver Casino
05.2022 - 12.2024
Reservations Specialist for Fine Dining Restaurants & Hotel
Redhawk Casino
06.2020 - 04.2022
Service Administrative Assistant/ Technician Payroll
Sonic Automotive, Honda of Stevens Creek
05.2018 - 01.2020
Service Coordinator / Sales
Honda of Morgan Hill
10.2016 - 04.2018
Sales Consultant / Acquisition Specialist
BMW of Fremont
05.2014 - 09.2016
Reservations Agent
American Airlines
07.2012 - 04.2014
Marketing Courses
De Anza College
Certified Medical Biller/Coder - undefined
Institute of Business & Technology
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