Crystal Mafua
Salt Lake City,UT
Summary
Dedicated professional with strong customer relationship management skills. Experienced in enhancing customer satisfaction through communication and efficient problem-solving.
Overview
18
18
years of professional experience
Work History
Behavior Technician
Journey Treatment Center
Cottonwood Heights, Utah
03.2025 - 10.2025
- Engaged clients in structured activities to foster learning and social development.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Aided patients in performing activities of daily living.
- Administered oral medications following physician's prescriptions and instructions.
Flight Attendant
SkyWest Airlines
Salt Lake City , UT
08.2023 - 02.2025
- Facilitated seamless cabin crew coordination to enhance operational efficiency during flights.
- Delivered exceptional in-flight customer service by addressing passenger needs and preferences.
- Managed emergency procedure drills to maintain readiness and ensure passenger safety.
- Resolved passenger conflicts with diplomacy, ensuring a positive travel experience for all.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Customer Service Representative
Internal Revenue Service, IRS
Ogden, UT
10.2007 - 08.2023
- Resolved customer inquiries efficiently and ensured accurate information dissemination.
- Handled complaints with professionalism and developed solutions to enhance customer satisfaction.
- Educated customers on product features and benefits to foster informed decision-making.
- Promoted positive customer interactions through active listening and empathetic communication.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Millcreek High School
Washington, UT06-1998
Skills
- Physical stamina
- Conflict resolution
- Professionalism
- Empathy and patience
- Customer relationship management
- Time management
- Multitasking and organization
- Problem-solving
Timeline
Behavior Technician
Journey Treatment Center
03.2025 - 10.2025
Flight Attendant
SkyWest Airlines
08.2023 - 02.2025
Customer Service Representative
Internal Revenue Service, IRS
10.2007 - 08.2023
High School Diploma -
Millcreek High School