Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Crystal Malcom

Tallapoosa,GA
Crystal Malcom

Summary

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. CNA well-equipped to provide emotional support in a comfortable, soothing environment. Desires a CNA position in a long term care or rehabilitation facility. Skilled Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Certified Nurses Assistant with advanced knowledge of Alzheimer's and dementia. Seeking a long term care position. Certified Nursing Assistant with 4+ years experience in a hospice setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Desire a position in a clinical setting.

Overview

10
years of professional experience
1
Certification

Work History

Col.Robert L.Howard State Veterans Home
Pell City, AL

Cna
04.2018 - Current

Job overview

  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
  • Maintained a clean, safe and well-organized patient environment.
  • Maintained frequent supervision of residents who are unable to call for assistance.
  • Supervised daily activities and provided assistance when needed.
  • Assisted with daily living activities by helping with hygiene needs,  and household chores.
  • Assisted residents with bowel and bladder functions.
  • Changed bed linens and ensured resident comfort.
  • Transported individuals to medical appointments and other errands.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Assisted patients with daily functions.
  • Ensured HIPAA compliance.
  • Took and recorded patients' temperature, pulse and blood pressure.

Mapco Express Inc.
Talladega, AL

Customer Service Specialist
10.2017 - 04.2018

Job overview

  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
  • Set up and explained new membership contracts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled and processed cash and credit card transactions.
  • Created performance reports covering cashier sales totals and account profiles.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Hendrix Health &Rehab
Double Springs, AL

Cna
04.2014 - 08.2017

Job overview

  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Provided a comforting and soothing environment.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
  • Cooked appetizing and satisfying meals and snacks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Transported patients between rooms and appointments or testing locations.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Gathered and documented patient vital signs on [Timeframe] basis.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Monitored vital signs, such as blood pressure and pulse.

Education

Maranatha Christian Academy
Ashland Al

High School Diploma
1998

University Overview

Skills

  • Compassionate
  • Observing responses
  • Process improvement
  • Patient-focused care
  • Indirect patient care
  • Supporting personal needs
  • Quality assurance and control
  • Outpatient care
  • Trustworthy companion
  • Measuring bodily fluids
  • Transporting patients
  • Conducting intakes
  • Patient privacy and confidentiality
  • Patient assessments
  • Responding to emergencies
  • Documenting behaviors
  • Specimen collection and analysis
  • Dementia and Alzheimer's knowledge
  • Efficient and reliable team player
  • Inpatient care
  • Recording vital signs
  • Charting and clinical documentation
  • Feeding assistance expert
  • Compassionate caregiver
  • Direct patient care

Certification

  • Certified Nurses Aide

Timeline

Cna
Col.Robert L.Howard State Veterans Home
04.2018 - Current
Customer Service Specialist
Mapco Express Inc.
10.2017 - 04.2018
Cna
Hendrix Health &Rehab
04.2014 - 08.2017
Maranatha Christian Academy
High School Diploma

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Crystal Malcom