Crystal Malin
Port Saint Lucie,FL
Summary
Dependable Receiving Associate with 14 years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced receiving supervisor with over 14 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Receiving Supervisor
Burlington Coat Factory Department Store
Horseheads, NY
10.2008 - 08.2022
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Devised most strategic policies and procedures for receiving operations in burlington-specific warehouses to anticipate various scenarios.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Assessed and organized budget details for receiving department with meticulous record-keeping to account for products and provide accurate information to corp office.
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Assistant Store Manager of Operations
Burlington Coat Factory Department Store
Horseheads, NY
10.2015 - 06.2019
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures
- Communicated issues and challenges to corporate leadership, providing possible solutions
- Managed workload and task demand between corporate guidelines and staff abilities
- Implemented theft prevention policies to minimize potential stock loss
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Compiled financial data to comply with budget
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Evaluated suppliers to maintain cost controls and improve operations
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Reviewed sales and gross profit report to assess company efficiency
- Investigated market to identify seasonal trends and forecast consumer needs
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Rotated merchandise and displays to feature new products and promotions
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Performed statistical analyses to gather data for operational and forecast team needs
Assistant store manager
The Tire Choice
Port St Lucie , FL
12.2022 - Current
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Corning Painted Post East High School
Corning, NY06.1987
Skills
- Packing and Scanning
- Performance Goals
- Routing Determination
- Identifying Problems
- Employee Counseling
- Shipping and Receiving
- Inventory Monitoring and Management
- Job Site Inspection
- Materials Estimations
- Freight Examination
- Continuous Improvement Process
- Inventory Recordkeeping
- Time and Wage Tracking
- Storage and Supply Management
- Performance Assessment
- Daily Receipts Documentation
- Workflow Planning
- Basic Mathematical Calculations
- Critical Thinking
- Carrier Relations
- Damage Identification and Reporting
- Maintaining Clean Work Areas
- Customer Satisfaction
- OSHA Standards
- Storage Arrangements
- Corrective Actions
- Handheld Scanners
- Material Stacking
- Conveyor Systems
- Freight Processing
- Job Assignments
- Hazard Identification
- Equipment Efficiency
- Special Projects
- Loss Prevention Strategies
- Task Delegation
- Personnel Management
- Company Guidelines
- Professional Relationships
- Resource Allocation
- Invoice and Manifest Review
- Daily Logs
- Barcode Labeling
- Filing Experience
- Team Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant store manager
The Tire Choice
12.2022 - Current
Assistant Store Manager of Operations
Burlington Coat Factory Department Store
10.2015 - 06.2019
Receiving Supervisor
Burlington Coat Factory Department Store
10.2008 - 08.2022
High School Diploma -
Corning Painted Post East High School
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