Crystal Manners
Burleson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional documenting all instances in cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, collected and nonjudgmental in stressful situations.
Overview
23
23
years of professional experience
Work History
Investigator III
Department Of Family And Protective Services
09.2021 - Current
- Promoted family stability by connecting clients to appropriate community resources such as housing assistance, mental health services, or substance abuse treatment programs.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Managed caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Contributed to a positive work environment by offering support to colleagues during challenging cases or situations.
- Acting Supervisor
- Pre-Reading cases for current Supervisor to close
- Mentor
Certified Process Server
Alpha Civil Process
01.2013 - 09.2021
- Gathering information from/for attorneys, Picking up documents from the courts, Data entry, Payroll, Attending court sessions, Delivering and submitting documents to clients, EZ-File
- Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
Certified Pharmacy Technician
Harris Methodist Southwest
01.2007 - 01.2012
- Pre-Packing of medication, Deliver medications to appropriate locations in hospital, IV Technician
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Pharmacy Technician
Plaza Medical Center of Ft. Worth
01.2003 - 01.2007
- IV Technician, Pyxis Manager, Medication buyer, OR pharmacy experience, Pre-Packaging of Medication, Attended meetings with director and took notes, Prepared PowerPoint presentations for monthly meetings, Trained new employees as well as pharmacy tech students
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Certified Pharmacy Technician
Randol Mill Pharmacy
01.2001 - 01.2003
- Assisted Pharmacist in filling prescriptions, Ordering of medications, Filing prescriptions, Organization of stock, Solving consumer relation problems, Answer phones
Education
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX12.2023
Skills
- Documentation skill
- Abuse and Neglect Investigation
- Multidisciplinary Collaboration
- Verbal Communication
- Court Proceedings
- Community Referrals
- Client Advocacy
Timeline
Investigator III
Department Of Family And Protective Services
09.2021 - Current
Certified Process Server
Alpha Civil Process
01.2013 - 09.2021
Certified Pharmacy Technician
Harris Methodist Southwest
01.2007 - 01.2012
Certified Pharmacy Technician
Plaza Medical Center of Ft. Worth
01.2003 - 01.2007
Certified Pharmacy Technician
Randol Mill Pharmacy
01.2001 - 01.2003
Bachelor of Science - Social Work
The University of Texas At Arlington
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