Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Marie Martinez

Rosemead,CA

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

17
17
years of professional experience

Work History

Senior Patient Care Coordinator

CVS Coram Pharmacy
01.2023 - Current
  • Coordinate patient care services for Home IV therapy needs.
  • Managed up to 15 patient cases at a time, and able to support my colleges if needed.
  • Reviewed insurance coverage and authorization status to ensure path to payment
  • Work closely with sales team to support all needs, keep them updated on patients from start to finish of referral
  • Collaborate with all departments to create seamless transitions during discharging planning for home care.
  • Escalate all concerns to specific department leaders if there is an issue that will delay a timely discharge
  • Provided exceptional customer service to our internal and external customers by answering questions, addressing concerns and ensuring patient satisfaction.
  • Collecting payments, creating necessary forms for patient's Start of Care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Teacher

Garvey School District/ Head Start Program
04.2015 - 01.2023
  • Plan and implement learning and enrichment experiences for preschool age children
  • Provide physical care and safety for children
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Creating a safe, healthy and fun environment for children.
  • Observing, controlling, and strategizing different behavioral modifications and techniques in regards to the needs of my students.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Office Assistant

AIR RESOURCES BOARD
08.2008 - 09.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Education

Associates Degree -

RIO HONDO COMMUNITY COLLEGE
06.2020

Skills

  • Critical thinking skills
  • Organizational skills
  • Customer service Skills
  • Multitasking Skills
  • Patient care coordination flow management skills
  • Knowledgeable in explaining eligibility and benefit coverage
  • Verbal and written communication
  • Proficient in EPIC, Word, Excel,Adobe, Careport, Wellsky, etc
  • HIPAA compliance
  • Cross-functional teamwork
  • Payment collection

Timeline

Senior Patient Care Coordinator

CVS Coram Pharmacy
01.2023 - Current

Teacher

Garvey School District/ Head Start Program
04.2015 - 01.2023

Office Assistant

AIR RESOURCES BOARD
08.2008 - 09.2017

Associates Degree -

RIO HONDO COMMUNITY COLLEGE

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Crystal Marie Martinez