Crystal Mariscal

· Leading the customer service department.

· Training all new hires on system software and department expectations.

· Managing/ sorting through the distribution email from all shifts to ensure accuracy and to verify that all customer and company staff inquiries are responded to in a professional and timely manner.

· Coaching customer service representatives on new processes as well as improvement for growth opportunities

· Creating incoming service call requests. Prioritizing calls based on urgency all while keeping customer third-party portals up to date.

· Answering high volume customer communication via multi-line telephone and emails.

· Assist technicians with daily routes. Assigning technicians based on experience and performance.

· Directed incoming calls to internal personnel and departments, routing to best-qualified department

· Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

· Corresponded with clients through email, telephone or postal mail.

· Provided clerical support to company employees by copying, faxing and filing documents.

· Scheduled and confirmed appointments and meetings for customers.

· Received and routed business correspondence to correct departments and staff members.

· Kept records in files to maintain data by entering and updating information.

· Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Dismantled machinery to access, remove, and replace worn components, and keep production within optimal tolerances.

Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.

· Reviewed and resolved differences between accounting information and cash drawer.

· Counted cash in register drawer at beginning and end of shift.

· Helped kitchen staff preparing food when available.

Maintained and performed cleaning duties for the restaurant