Crystal Marlin
Lansdale,PA
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
8
8
years of professional experience
Work History
Med Tech
Angel Companions
West Chester, PA
02.2022 - Current
- Administered scheduled drugs under direct supervision of licensed nurse.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Verified patient information and documented medication administration accurately in patient charts.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
Business Growth Manager
MyEyeDr
Philadelphia, PA
09.2020 - 02.2022
- Developed and implemented a comprehensive transformation strategy to drive business growth.
- Developed and implemented strategies to improve operational performance, customer satisfaction and business growth.
- Identified potential opportunities for business growth through increased revenue or cost savings initiatives.
- Collaborated with senior management on long-term plans for business growth.
- Analyzed customer data to identify trends and develop insights for business growth.
- Conducted market research to identify potential clients and opportunities for business growth.
Phlebotomist
Advanced Urgent Care Center
Montgomeryville, PA
05.2017 - 09.2020
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Followed all safety protocols when handling hazardous materials.
- Used heel and finger stick methods to obtain blood from capillaries.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Participated in continuing education to stay current with phlebotomy practices.
- Collaborated with laboratory personnel to resolve specimen issues.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Conducted various blood tests and updated results into paper and electronic charts.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Education
Phlebotomy
Northwest Phlebotomy School
01-2019
Associate of Science -
Montgomery County Community College
Blue Bell, PA05-1999
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, PA06-1996
Skills
- Medication administration
- Patient Advocacy and Support
- Scheduling and Coordination
- Medical Records Management (EMR/EHR Systems)
- Insurance Verification and Authorization
- HIPAA Compliance and Patient Privacy
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Knowledge of Medical Terminology
Education and Training
other,other,other
Timeline
Med Tech
Angel Companions
02.2022 - Current
Business Growth Manager
MyEyeDr
09.2020 - 02.2022
Phlebotomist
Advanced Urgent Care Center
05.2017 - 09.2020
Phlebotomy
Northwest Phlebotomy School
Associate of Science -
Montgomery County Community College
High School Diploma -
Plymouth Whitemarsh High School
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