Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Marshall

Bossier City,LA

Summary

Organized Program Support Assistant assists team members and Director with maintaining calendars, receiving and composing communications and replying to inquiries. Strengths include Blumen, completing and submitting the APR, and Dynamics Forms ( payment requests, travel expense reports, and purchase requisitions) . Reliable and dedicated with almost 3 years of experience in working with Trio programs at Southern University at Shreveport.

Overview

9
9
years of professional experience

Work History

Program Office Support Specialist

Southern University at Shreveport
Shreveport, LA
09.2022 - 05.2023
  • My duties in this position was to identify and analyze the needs of the program by evaluating current standard operation procedures researching program issues concerns and complaints and recommending administrative strategies and changes
  • I also do the filing, all paperwork of the program, answer phones, greet visitors, answer questions and perform routine clerical duties such as data entry and word processing work that has been assigned
  • Managed day-to-day operations of Student Support Services
  • Communicated with Southern University at Shreveport
  • Handled phones and faxes
  • Monitored office supplies
  • Composed Invoice, purchase requisition, payment request,etc reports
  • Responded to emails/faxes
  • Handled travel orders and travel vouchers
  • General clerical support duties including faxing, filing, scheduling and placing orders
  • Ordered and distributed work orders
  • Managed and monitored payroll
  • Coordinated accounts receivable and reports
  • Prepared expense reports
  • Input invoices into Quickbooks
  • Reviewed account details to check eligibility and compliance with program requirements.
  • Updated spreadsheets, wrote reports and created documents for customer information or permanent records.
  • Answered face-to-face, telephone and email requests for support and program information.
  • Processed financial documents, contracts, expense reports and invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.

Veteran Specialist

Southern University at Shreveport
Shreveport, LA
07.2021 - 09.2022
  • I worked work for the Director of the Veteran Upward Bound Program
  • I perform routine clerical and administrative functions such as filing, maintaining, and updating the participant's records, ordering supplies and equipment, recruiting, interviewing/ application new participants, helping the participants with the enrollment process, answering phones, and cleaning the office
  • I have experience with working with/in Moodle, Blumen, Dynamics forms, filling out (payment requests, travel expense reports, and purchase requisitions.
  • Assisted veterans in preparing forms, documents and applications for benefits.
  • Interviewed veterans and dependents to determine eligibility for federal and state benefits.
  • Evaluated and addressed individual Students needs and concerns.

Secretary Specialist

Westaff Employment Agency
Shreveport, LA
01.2021 - 05.2021
  • I was temporarily working for the Director for Upward Bound Natchitoches program at Southern University at Shreveport
  • I perform routine clerical and administrative functions such as organizing, maintaining, and updating the student’s records, assist with all proofing of documents, lite cleaning, and answer the phones
  • I have experience with and using Moodle,Blumen, Dynamics Forms, filling out (payment requests, travel expense reports, and purchase requisitions.
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with students and parents.
  • Coordinated communications, taking calls, responding to emails and interfacing with the students.
  • Greeted visitors and directed to appropriate location or person.
  • Kept inventory of the office supplies to purchase items and maintain appropriate levels.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.

City Carrier Assistant

USPS
Shreveport, LA
10.2020 - 12.2020
  • My responsibilities were to case and pull down the mail for my location that was given
  • Sort the packages
  • Load the packages and the mail on the truck
  • Then deliver the mail and packages.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Maintained professional and effective public relations with customers and community members.

Service Desk Technician/ IT Specialist

Prosphere Tek
Bossier City, LA
11.2019 - 10.2020
  • My responsibilities were to provide customer with care, technical support, customer acquisition, digital solutions by creating IT tickets of all VA technical or facility issues
  • I researched the issue through the database to solve the problem
  • If I was not able to fix the issue; I would send the ticket over to the right tier to fix the issue.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Supported customers with online billing, access and account issues.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Security Patrol Officer

Allied Universal
Shreveport, LA
07.2019 - 04.2020
  • My responsibilities were to drive the company vehicle and I go from site to sites to make sure the doors, gates, and buildings are locked or to unlock the buildings
  • I did bag drop offs and respond to alarms
  • I supervise all guards on that shift.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Guarded restricted areas to prevent unauthorized entry.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored premises and recorded activity in daily officer reports.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.

Customer Service Representatives

Teleperformance USA
Shreveport, LA
03.2019 - 07.2019
  • My responsibilities were to supply customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions over the phone
  • I would create tickets and then research the issue to solve the issue
  • If I was not able to fix the issue I would over to the next tier.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Caregiver/Personal Assistant

Always Best Care Senior Services
Shreveport, LA
01.2019 - 03.2019
  • My responsibilities were to go the client’s home and help with daily living, medicine, doctor appointments, shopping, taking the client to and from the restroom and hospital, help with bathing, and cooking.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Organized work projects around client's house.
  • Managed household inventory and maintenance schedules.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Made travel arrangements for employee trips and conferences.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Provided assistance communicating, typing correspondence or obtaining information.

Care Provider

Brookdale Assisted Living
Bossier City, LA
08.2016 - 12.2017
  • My responsibilities were to aid 43 residents with daily living, taking them to the restroom, bathing, and feeding.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Transported patients to medical, dental and personal care appointments.
  • Laundered clothing and bedding to prevent infection.
  • Prepared healthy meals for to meet unique nutrition needs.
  • Assisted with meal planning to meet nutritional plans.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Supported total well-being by planning social and physical activities.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained safety by eliminating hazards and correcting issues.

Sub-Contractor as Drug and Alcohol Technician

Acosta Medical Testing CORP
Hammond, IN
06.2014 - 12.2017
  • My responsibilities consist of driving to sites owned by Kansas City Railroad in Shreveport/Bossier and surrounding areas
  • I was on call and available 24/7
  • Dispenser the client an alcohol test through breathalyzer and drug test through urine specimen sample
  • Mail off the paperwork and urine sample.
  • Executed random drug and alcohol testing for individuals on probation.
  • Followed laboratory guidelines for handling biological specimens.
  • Cleaned and calibrated laboratory equipment.
  • Collected blood or tissue samples from patients for lab work.
  • Obtained serum or viral swab samples for analysis.
  • Validated laboratory test processes for completeness and safety.
  • Supervised or instructed new technicians on laboratory protocols.
  • Maintained and tested sterility of medical equipment.
  • Performed complete blood counts using automated hematology analyzer.
  • Analyzed results of tests for conformity to specifications.
  • Recorded test or medical data for reports using narratives, charts or graphs.

Education

Bachelor of Science - Criminal Justice

South University Online
true

Associate of Applied Science - Criminal Justice

Southern University At Shreveport
Shreveport, LA
08.2013

High School Diploma -

Bossier High School
Bossier City, LA
05.2009

Skills

  • Security
  • Filing
  • Leadership
  • Sales
  • Policy Understanding
  • Management
  • Technical support
  • Type 37 wpm
  • Clerical experience
  • Phone etiquette
  • Multi-line phone systems
  • Moodle
  • Android
  • Memo Preparation
  • Office Administration
  • Bookkeeping
  • Filing & organization — Proficiency
  • Arranging and managing information or materials using a set of rules
  • Full results: Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Troubleshooting Skills
  • Microsoft Office Program Proficiency
  • Data Entry

Timeline

Program Office Support Specialist

Southern University at Shreveport
09.2022 - 05.2023

Veteran Specialist

Southern University at Shreveport
07.2021 - 09.2022

Secretary Specialist

Westaff Employment Agency
01.2021 - 05.2021

City Carrier Assistant

USPS
10.2020 - 12.2020

Service Desk Technician/ IT Specialist

Prosphere Tek
11.2019 - 10.2020

Security Patrol Officer

Allied Universal
07.2019 - 04.2020

Customer Service Representatives

Teleperformance USA
03.2019 - 07.2019

Caregiver/Personal Assistant

Always Best Care Senior Services
01.2019 - 03.2019

Care Provider

Brookdale Assisted Living
08.2016 - 12.2017

Sub-Contractor as Drug and Alcohol Technician

Acosta Medical Testing CORP
06.2014 - 12.2017

Bachelor of Science - Criminal Justice

South University Online

Associate of Applied Science - Criminal Justice

Southern University At Shreveport

High School Diploma -

Bossier High School

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