Crystal Martin
Retail Manager
San Diego,CA
Summary
Productive retail management professional offers strong sales, problem solving and merchandising skills. Adaptable and familiar with changing customer needs, retail trends, and new technologies. Excellent communication and positive attitude to create enjoyable shopping experience.
Overview
14
14
years of professional experience
Work History
Assistant Retail Manager/ Medical Office Manager
Lenscrafters
San Diego, CA
06.2019 - Current
- Organized workflows and key performance times to maximize results
All operational tasks (e.g. Payroll, hiring, training, preparation and
organization for audits, maintaining patient records)
●
Assisting patients in frame and lens selection based on prescription and
lifestyle needs. Face shape and frame measurements
●
Processing patient insurance and medical billing for exam, glasses and
contact lens
●
Dispensing glasses to patient and performing necessary adjustments,
educating patient surrounding use of progressives, troubleshooting
vision issues
●
Ordering and maintaining optical equipment/supplies need for lab,
doctors office and retail floor
●
Touch base with each associate to review weekly results surrounding
company key performance indicators
●
Delegating tasks to optimize floor coverage based on team strengths to
provide quality service in a high volume location
Store Manager
Gamestop
04.2014 - 06.2019
- Responsible for all aspects of the business, including but not limited to loss prevention/ inventory control, payroll, training, merchandizing
- Recruiting, hiring, and developing new talent resulting in the promotion of employees to management positions throughout the company
- Training and developing new store managers throughout the district
- Providing and reviewing expectations with associates surrounding key focus areas on weekly, monthly, and yearly basis resulting in exceeding store operating profit on a yearly basis
- Lead weekly discussion with fellow store managers regarding loss prevention
- Responsible for yearly store inventory preparation and execution for all stores in district.
Warehouse Office Manager
Southwest Traders
01.2010 - 03.2014
- Supporting Warehouse Manager in all daily responsibilities
- Customer Service and sales request corrections
- Processing all outgoing/ incoming shipments with limited time constraints
- Payroll corrections and processing for three departments
- Inventory control maintenance
Education
Associates in Occupational Studies - Culinary Arts
California School of Culinary Arts
Pasadena05.2009
Skills
- Product and service knowledge
- Multitasking
- Report Analysis/ Business Acumen
- Complex problem solving
- Customer experience
- Communication
- Hiring/Training/Development
- Sales/ Marketing/ Merchandising
Timeline
Assistant Retail Manager/ Medical Office Manager
Lenscrafters
06.2019 - Current
Store Manager
Gamestop
04.2014 - 06.2019
Warehouse Office Manager
Southwest Traders
01.2010 - 03.2014
Associates in Occupational Studies - Culinary Arts
California School of Culinary Arts
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