Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Martin

Flowery Branch,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

29
29
years of professional experience

Work History

Office and Operations Manager

GCF, LLC And Kbits, LLC
12.2012 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for owner.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Mergers and Acquistions Lead

Masco Corporation
Duluth, GA
08.2003 - 12.2012
  • Traveled for Masco Corporation, owner of Contractor Services of Georgia, nationally to bring newly purchased businesses online with the corporate requirements.
  • Trained employees at locations how to enter all necessary data, pertinent to their respective job, into the SAP system.
  • Set up all computer equipment necessary to get the newly acquired businesses online.
  • Completed the new human resources documents as needed to get employees transferred over to corporate HR.
  • Worked with teams of other individuals to get all locations of the acquired business online at the same time.
  • Completed total inventory checks, so that all materials in warehouse location could be entered into corporate inventory.

Assistant Division Manager

Contractor Services Of Georgia
08.2003 - 12.2012
  • Established clear and consistent policies and procedures.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Supervised daily planning, coordination and administration for division operations.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Set and oversaw division budgets in excess of $50,000,000 per year.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Controlled costs by streamlining operations and reducing waste.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported weekly to regional and national managers about problematic receivables and legal options.
  • Served as local corporate arbitration representative in disputes.
  • Completed all certified payrolls for government funded multi-family housing projects.

Operations Manager

Echota Fabrics
01.2001 - 08.2003
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.

Product Development Engineer

Crown Crafts, Inc
04.1994 - 12.2000
  • Managed documentation and schematics for each new product.
  • Determined project costs, timelines and limiting factors.
  • Worked with marketing and service managers to understand customer desires and obtain feedback.
  • Researched and recommended improvements to product development plans.
  • Developed new textile products for home use for licensees, such as, Disney, Harry Potter for Warner Brothers, Colonial Williamsburg, and Mattel.
  • Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
  • Managed project deliverables for customers, such as, Walmart, JC Penney, and Macys.
  • Applied comprehensive understanding of high-volume manufacturing processes and materials to optimize designs.
  • Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.

Education

Bachelor of Science - Business Administration

Berry College
Mount Berry

Bachelor of Science - Manufacturing Engineering

Berry College
Mount Berry

Fannin County Comprehensive High School
Blue Ridge, GA

Skills

  • Business Administration
  • Organizational Skills
  • Customer Relations
  • Inventory Accuracy
  • Project Management
  • Manage Operations
  • Microsoft Office

Timeline

Office and Operations Manager

GCF, LLC And Kbits, LLC
12.2012 - Current

Mergers and Acquistions Lead

Masco Corporation
08.2003 - 12.2012

Assistant Division Manager

Contractor Services Of Georgia
08.2003 - 12.2012

Operations Manager

Echota Fabrics
01.2001 - 08.2003

Product Development Engineer

Crown Crafts, Inc
04.1994 - 12.2000

Bachelor of Science - Business Administration

Berry College

Bachelor of Science - Manufacturing Engineering

Berry College

Fannin County Comprehensive High School

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Crystal Martin