Crystal Martin
Wesley Chapel
Summary
Dedicated and motivated professional seeking a position that offers opportunities for long-term career growth within the company. Passionate about customer service and people interaction, I thrive on creating positive experiences for both new and returning customers. Recognized by store management and corporate representatives for my commitment to excellence, I consistently deliver outstanding service that fosters customer satisfaction. As a reliable team player, I proactively support colleagues, assisting with tasks such as bussing tables, running drinks and food, and checking in on customers to ensure a seamless and enjoyable dining experience.
Overview
16
16
years of professional experience
Work History
Server
Red Lobster
07.2023 - 12.2024
- Provide exceptional customer service through greeting, serving, and attending to guest needs
- Handle billing, cash transactions, and customer inquiries with accuracy and professionalism
- Back/front of the house closing duties
- Physically capable of working long hours in a fast-paced environment
Server / Shift Lead / Closing Manager / New Recruit Training Lead
Friendly’s Restaurant
01.2011 - 06.2023
- Provide exceptional customer service through greeting, serving, and attending to guest needs
- Handle billing, cash transactions, and customer inquiries with accuracy and professionalism
- Certified trainer responsible for onboarding and mentoring new servers
- Teach proper serving techniques, guest engagement strategies, workplace professionalism, and closing procedures
- Physically capable of working long hours in a fast-paced environment
- Back/front of the house closing duties
Auto Body Shop Receptionist
MNC Auto
02.2015 - 06.2016
- Delivered outstanding customer service while overseeing office operations
- Managed employee needs and ensured smooth workflow in daily business activities
- Processed billing and payments for completed auto body projects
- Led recruitment, hiring, and training of new employees
- Provided ongoing support and development for office staff
Lead Housekeeper
Avalon Gardens
09.2012 - 02.2015
- Supervised housekeeping staff to maintain clean, orderly, and presentable environments
- Assigned tasks, inspected completed work, and ensured high service standards
- Investigated and resolved complaints regarding housekeeping quality and service
Shift Leader
Dunkin’ Donuts
09.2008 - 09.2012
- Provided excellent customer service, ensuring customer satisfaction and efficiency
- Managed preparation and service of menu items in accordance with company standards
- Oversaw opening and closing store procedures, maintaining a well-stocked and organized shift
- Handled cash transactions and ensured accurate daily financial reporting
Education
High School Diploma -
Sachem East High School
Farmingville, NY05.2011
Skills
- Collaboration
- Work ethic
- Communication
- Interpersonal skills
- Adaptability
- Leadership
- Training
- Team development
- Microsoft Office
Timeline
Server
Red Lobster
07.2023 - 12.2024
Auto Body Shop Receptionist
MNC Auto
02.2015 - 06.2016
Lead Housekeeper
Avalon Gardens
09.2012 - 02.2015
Server / Shift Lead / Closing Manager / New Recruit Training Lead
Friendly’s Restaurant
01.2011 - 06.2023
Shift Leader
Dunkin’ Donuts
09.2008 - 09.2012
High School Diploma -
Sachem East High School
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