Crystal Martinez
Salinas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Finance Manager
Sam Linder Honda
Salinas, CA
07.2006 - 11.2022
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
Sales Consultant
Salinas Toyota
Salinas, CA
05.2005 - 07.2006
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Dental Assistant Certificate - Dental Assistant
Excelle College
San Diego, CA06.2008
Skills
- Customer Relationship Development
- Closing Processes
- Application Processes
- Payment Processing
- Loan Approval
- Customer Proposals
- Aftermarket Products
- Product Knowledge
- Microsoft Office
- Registration Paperwork
- Lender Relationships
- Business Growth
- Customer Interaction
- Credit Insurance
- Selling Techniques
- Customer Requirements
Accomplishments
- Achieved Honda Customer Satisfaction Award by accomplishing sales goals and high level of surveys from satisfied customers.
- Received plaques for sales person of the month
Bilingual
I took 2 years of Spanish in high school and Spanish has been our main language at home. My previous job required me to speak Spanish with customers. Many times I had to translate information from a contract to the customers.
Timeline
Finance Manager
Sam Linder Honda
07.2006 - 11.2022
Sales Consultant
Salinas Toyota
05.2005 - 07.2006
Dental Assistant Certificate - Dental Assistant
Excelle College
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