Crystal Martinez
Riverview,FL
Summary
Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Patient and empathetic office coordinator with extensive background in conflict resolution and customer care.
Overview
14
14
years of professional experience
Work History
Cashier
Justice
11.2009 - 12.2010
- Received customer payments.
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
- Assisted customers in selecting items based on needs.
- Kept work areas clean, neat and organized for maximum productivity.
- Described products and services in detail.
- Responded to customer requests and directed to merchandise.
- Greeted customers promptly.
- Processed customer returns.
- Cleaned and organized the store, including the checkout desk and displays.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Tomato Grader
Harley Packing
02.2011 - 10.2011
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Liaised with cross-functional teams to facilitate smooth operations and achieve common goals.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Inspected items for damage or defects before sorting as part of quality control process.
- Utilized sorting systems to sort items fast and accurately.
Appointment Scheduling
Physicians group
03.2011 - 06.2013
- Customer service
- Time management
- Computer competency
- Translating
- Answering high volume calls
Front Office Coordinator
Physician's Group, LLC
06.2013 - 03.2021
- Ensured quality and accuracy in database management and digital file storage.
- Streamlined operations, resulting in increased office productivity.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered telephone inquiries from clients, vendors and the public.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Schedule appointments for therapy/MD
- Helped with translating(Spanish)
Medical Office Coordinator
Surgery Consultants Of Florida
07.2021 - 11.2023
- Communicated with patients and attorney offices through phone calls or emails concerning formularies and coverage limits.
- Pulled charts and prepared for nurse and doctor assessment.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Approved injections.
Education
High School Diploma -
Central High
Bradenton, FL2008
Skills
- Personable
- Retail sales
- Active listening skills
- Goal-oriented
- Quick learner
- Excellent work ethic
- People-oriented
- Motivated team player
- Fluent in Spanish
- Computer literate
- Exceptional time management skills
- Positive and friendly
- Customer-oriented
- Detail-oriented
- Exceptional communication skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Coordinator
Surgery Consultants Of Florida
07.2021 - 11.2023
Front Office Coordinator
Physician's Group, LLC
06.2013 - 03.2021
Appointment Scheduling
Physicians group
03.2011 - 06.2013
Tomato Grader
Harley Packing
02.2011 - 10.2011
Cashier
Justice
11.2009 - 12.2010
High School Diploma -
Central High
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