Crystal Martinez
Office
Visalia,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Construction Laborer
Key Staffing Inc.
08.2023 - Current
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Property Manager
Express Employment
10.2021 - 04.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Management Specialist
Express Employment
04.2021 - 08.2021
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained sufficient number of units market-ready for lease.
General Manager
Gomez Cleaning Supplies
06.2014 - 07.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Registered Nurse
Clovis Community Hospital
11.2009 - 03.2014
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Medical Assistant
Dr. Bustamante
12.2006 - 10.2009
- Obtained client medical history, including medication information, symptoms and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Measured patient pulse oximetry.
- Report significant information and changes in patient condition to nurse supervisor.
Account Manager
Colonial Gardens
08.2003 - 11.2006
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Analyzed account details such as usage, data and client comments to enhance understanding of effectiveness and understand client needs.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $60,000 in revenues.
Cage Cashier
Tachi Palace Casino
05.2000 - 06.2003
- Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Monitored social media and online sources for industry trends.
- Developed team communications and information for meetings.
- Performed check cashing for customers based on company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Verified individual amounts of loose coin and bundled paper money.
Supervisor
Target
06.1998 - 12.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
BBA - Law Enforcement Administration
Phoenix University
Phoenix, AZ 08.2019 - 05.2022
BBA - Business Administration And Management
West Hills College - Lemoore
Lemoore, CA 01.2015 - 05.2019
Master of Science - Nursing
National University
Fresno, CA 08.2010 - 05.2014
Associate of Science - Nursing Education
Ashford University
San Diego, CA 08.2006 - 05.2010
Diploma - Medical Assisting
Kaplan College
Fresno, CA 01.2004 - 05.2005
Skills
- Preventative Health
- Chronic Disease Management
- Intravenous Therapy
- Scheduling
- Medical Billing And Coding
- Simple Dressings
- Diagnostic Equipment Expertise
- Performance improvement
- Team Leadership
- Precepting
- Recipes And Menu Planning
- Employee Scheduling
- Budgeting
- Bank Deposits
- Price Changes
- Cash Transactions
- Form Construction and Removal
Languages
Spanish
Native or Bilingual
Timeline
Construction Laborer
Key Staffing Inc.
08.2023 - Current
Property Manager
Express Employment
10.2021 - 04.2022
Property Management Specialist
Express Employment
04.2021 - 08.2021
BBA - Law Enforcement Administration
Phoenix University
08.2019 - 05.2022
BBA - Business Administration And Management
West Hills College - Lemoore
01.2015 - 05.2019
General Manager
Gomez Cleaning Supplies
06.2014 - 07.2020
Master of Science - Nursing
National University
08.2010 - 05.2014
Registered Nurse
Clovis Community Hospital
11.2009 - 03.2014
Medical Assistant
Dr. Bustamante
12.2006 - 10.2009
Associate of Science - Nursing Education
Ashford University
08.2006 - 05.2010
Diploma - Medical Assisting
Kaplan College
01.2004 - 05.2005
Account Manager
Colonial Gardens
08.2003 - 11.2006
Cage Cashier
Tachi Palace Casino
05.2000 - 06.2003
Supervisor
Target
06.1998 - 12.1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Project management
Spreadsheet
Presentation software
Accounting software
Data analysis
Word processor
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw multiple residential family properties totaling over 200 individual units.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureCareer advancementWork from home optionHealthcare benefitsPaid sick leave401k matchPaid time offInterests
Office
Medical records
Property management
Back office
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