Crystal Martinez
Spring Branch,TX
Summary
Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Overview
7
7
years of professional experience
Work History
OFFICE ADMINISTRATIVE ASSISTANT
Cowboys Air Conditioning
San Antonio
04.2020 - 07.2023
- Maintained industry standard guidelines for federal regulations
- Mitigated risk by providing continuous training for all staff
- Managed office operations and procedures, including filing systems, mail flow, and data entry
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Ordered office supplies as needed for daily operations
- Opened and distributed incoming mail
- Updated contact lists with new employee information or changes in existing employee information
- Maintained calendars and schedules to set appointments for management team.
WAITRESS TRAINER
Wing Daddys Sauce House
San Antonio
03.2016 - 04.2020
- Conducted one-on-one and group training sessions to ensure successful onboarding of new wait staff
- Developed alternative training methods if expected improvements are not seen
- Created detailed job aids and reference materials to support wait staff in their daily tasks
- Developed an ongoing assessment system for evaluating the competency level of each waiter and waitress
- Instructed new hires on proper use of POS systems used by restaurants in order to process orders quickly and accurately
- Organized and directed orientation and onboarding sessions for employees and customers
- Followed food safety standards and systems to reduce food contamination
- Ensured all wait staff were up-to-date on current menu items, prices, preparation methods, ingredients
- Monitored food quality and presentation standards to maximize guest satisfaction with food and service.
Education
HIGH SCHOOL DIPLOMA -
Smithson Valley High School
Spring Branch, TXSkills
- Analytical and critical thinker
- Management and leadership thinking
- Advocate of continuous improvement
- Time management
- Effective collaborator and networker motivated self-starter
- Microsoft Word
- Database entry
- Telephone reception
- Leadership and supervision
- Reception Management
Timeline
OFFICE ADMINISTRATIVE ASSISTANT
Cowboys Air Conditioning
04.2020 - 07.2023
WAITRESS TRAINER
Wing Daddys Sauce House
03.2016 - 04.2020
HIGH SCHOOL DIPLOMA -
Smithson Valley High School
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