Crystal Martinez
Reedley,CA
Summary
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Well-organized Accounts Payable Clerk accomplished in processing vendor invoices and maintains updated system. Expertly handles checks and produces aging reports and invoice registers. Detailed in invoice reconciliation to minimize overpayments.
Overview
17
17
years of professional experience
Work History
Accounts Payable Clerk
Caro-Nut Co.
Fresno, CA
04.2023 - Current
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with month-end closing activities as needed.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
Accounts Payable Associate
Browning Contractors
Fresno, CA
01.2022 - 12.2022
- Paid vendors and verified accounts and payment totals.
- Reconciled bank records and statements by verifying entries.
- Resolved various invoice issues driving on time entry and payment.
- Audited and processed credit card bills.
- Managed vendor details, facilitating onboarding and collection of required documentation.
- Carefully went over each invoice and requisition for payment.
- Audited and approved invoices using third-party applications.
- Handled invoices and purchase orders by properly logging into system.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Coded invoices and other records to maintain organized and accurate records.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
- Worked closely with department personnel to produce accurate and timely bills.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Verified vendor accounts by reconciling monthly statements and related transactions.
Front Desk Receptionist
Browning Contractors
Fresno, CA
01.2022 - 06.2022
- Signed for packages, recorded deliveries and distributed to personnel.
- Coordinated pick-up and delivery of express mail services.
- Completed basic bookkeeping and document filing.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted visitors to provide information and direct to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Drafted professional business documents, spreadsheets and correspondence.
Administrative Assistant
Aero Marketing Inc
Fresno, CA
10.2020 - 09.2021
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Recruiting
Call Assistor
Perfomant Recovery Inc.
Lathrop, CA
12.2019 - 10.2020
- Overcame objections by applying advanced training and persuasion techniques.
- Processed payments over phone and set up recurring drafts.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Located debtors by utilizing skip tracking and other strategies.
- Documented conversations with customers to track requests, problems and solutions.
General Manager
Wienerschnitzel
Manteca, CA
08.2007 - 09.2019
- Trained, managed and motivated employees to promote professional skill development.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Adhered to all company food, safety, quality and sanitation policies.
- Assessed employee schedules for effectiveness and approved all timesheets.
Medical Assistant Student Intern
Sudjai Itsara MD
Modesto, CA
01.2011 - 03.2011
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Education
Certificate - Nursing Assistant
Duncan Polytechnical
Fresno, CACertificate - Nursing
Erma Duncan Polytechnical
Fresno, CAHigh School Diploma -
Hoover High School
Fresno, CAAssociate of Arts - Psychology
Fresno City College
Fresno, CAMedical Assisting Diploma - Medical Assisting
Kaplan College - Stockton
Salida, CASkills
- Call center operations
- Call center experience
- Payment processing
- Year-end reporting
- Inbound phone call management
- Recruiting
- Staff leadership
- Sanitation
- Recruitment and hiring
- Understands medical procedures
- HIPAA compliance
- Clinical applications
- Proper sterilization techniques
- Bill Payment
- Check Processing
- Vendor Account Monitoring
- Creative Problem Solving
- Data Analysis
- Document Coding and Classification
- Relationship Building
- Bill Payment and Recordkeeping
- Data Entry and 10-Key
- Accounts Payable
- Attention to Detail
- Vendor Communication
- Data Entry
Timeline
Accounts Payable Clerk
Caro-Nut Co.
04.2023 - Current
Accounts Payable Associate
Browning Contractors
01.2022 - 12.2022
Front Desk Receptionist
Browning Contractors
01.2022 - 06.2022
Administrative Assistant
Aero Marketing Inc
10.2020 - 09.2021
Call Assistor
Perfomant Recovery Inc.
12.2019 - 10.2020
Medical Assistant Student Intern
Sudjai Itsara MD
01.2011 - 03.2011
General Manager
Wienerschnitzel
08.2007 - 09.2019
Certificate - Nursing Assistant
Duncan Polytechnical
Certificate - Nursing
Erma Duncan Polytechnical
High School Diploma -
Hoover High School
Associate of Arts - Psychology
Fresno City College
Medical Assisting Diploma - Medical Assisting
Kaplan College - Stockton
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