Summary
Overview
Work History
Skills
Timeline
Generic

Crystal Martinez

San Gabriel,CA

Summary

Accomplished leader with a proven track record at Walgreens Boots Alliance, enhancing store profitability and customer satisfaction through innovative inventory management and exceptional team leadership. Expert in fostering customer relations and solving complex problems, achieving significant improvements in efficiency and productivity. Skilled in training and mentoring, driving team performance to new heights.

Overview

19
19
years of professional experience

Work History

Emerging Store Manager

Walgreens Boots Alliance
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Inventory Specialist

Walgreens Boots Alliance
03.2024 - 09.2024
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Shift Lead Manager

Walgreens Boots Alliance
12.2021 - 03.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Cashier

Walgreens Boots Alliance
02.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Party City
06.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Leader

Party City
09.2009 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Data Research Specialist

Remitco
06.2005 - 11.2008
  • Achieved significant time savings with the implementation of efficient data entry procedures.
  • Reduced project completion timelines by effectively prioritizing tasks based on urgency and importance levels while managing competing deadlines efficiently.
  • Streamlined data processing tasks for increased efficiency and productivity.
  • Developed customized reports to meet specific client requirements, ensuring satisfaction and continued business relationships.
  • Assisted in the development of internal resources related to best practices in data research, promoting continuous improvement across the organization.

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Store Opening and Closing
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management

Timeline

Emerging Store Manager

Walgreens Boots Alliance
09.2024 - Current

Inventory Specialist

Walgreens Boots Alliance
03.2024 - 09.2024

Shift Lead Manager

Walgreens Boots Alliance
12.2021 - 03.2024

Cashier

Walgreens Boots Alliance
02.2020 - 12.2021

Cashier

Party City
06.2017 - 10.2019

Shift Leader

Party City
09.2009 - 06.2017

Data Research Specialist

Remitco
06.2005 - 11.2008

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Crystal Martinez