Crystal Martinez
La Marque,TX
Summary
Accomplished Front Desk Agent and Administrative Assistant with a proven track record at Red Roof Inn Hotel, excelling in hospitality services and administrative skills. Expert in conflict management and data entry, ensuring seamless guest experiences and efficient office operations. Achieved positive feedback through exceptional problem-solving abilities and fostering professional relationships.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Red Roof Inn Hotel
03.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Administrative Assistant
Downs Enterprises
08.2015 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Texas City High School
Texas City, TXSkills
- Problem-solving skills
- Hospitality services
- Conflict management
- Time management
- Transaction processing
- Administrative skills
- Front desk management
- Data entry
Timeline
Front Desk Agent
Red Roof Inn Hotel
03.2021 - Current
Administrative Assistant
Downs Enterprises
08.2015 - 02.2021
Texas City High School
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