Crystal Martinez
Albuquerque,NM
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Livingston Hearing Aid Center
07.2013 - 10.2024
- Collaborated with audiologists to develop individualized treatment plans tailored to each patient''s needs.
- Administered counseling sessions related to managing tinnitus symptoms providing relief for affected individuals.
- Conducted regular equipment maintenance checks ensuring optimum functionality during patient testing.
- Strengthened relationships with referring physicians, enhancing referral rates for the practice.
- Educated patients on proper care and maintenance of their hearing aids, resulting in reduced device malfunctions.
- Liaised between insurance companies and patients streamlining the reimbursement process for hearing aid purchases.
- Maintained up-to-date knowledge on industry advancements through continuous professional development opportunities.
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Increased sales of hearing devices by developing targeted marketing strategies and promotional campaigns.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency within the practice.
- Managed inventory effectively to ensure availability of appropriate devices while minimizing costs associated with excess stock.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Assisted in training new staff members on best practices within the clinic, contributing to an efficient work environment.
- Reduced wait times for appointments by optimizing clinic workflow and implementing time-saving measures.
- Tested hearing with complete audiological examinations.
- Provided exceptional customer service during fittings, adjustments, and troubleshooting sessions for optimal device performance.
- Created customized earmolds that helped improve comfort levels leading to higher patient satisfaction rates.
- Expanded clinic''s reach by organizing community outreach events, raising awareness about hearing health services available.
- Administered air conduction, bone conduction and speech audiometry tests.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Diagnosed and treated hearing or related disabilities under direction of audiologist.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Assisted audiologists in performing aural procedures such as real ear measurements, speech audiometry and cochlear implant mapping.
- Used marketing and sales strategies to promote business and increase revenue.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Educated clients about how to properly use, maintain and store devices.
Wealth Management Consultant
Bank of America
03.2011 - 06.2013
- Monitored economic conditions, market fluctuations, and regulatory changes to continuously adjust wealth management approaches as needed.
- Leveraged extensive industry knowledge to stay abreast of new products, tools, and best practices in the field of wealth management consulting.
- Implemented tax-efficient strategies in client portfolios, mitigating the impact of taxes on investment returns.
- Educated clients on various aspects of personal finance including budgeting techniques, debt reduction strategies, and effective saving habits for future financial security.
- Increased client retention rates through regular reviews of their financial goals and progress toward achieving those objectives.
- Managed a diverse portfolio of investments, optimizing asset allocation and risk management practices to maximize returns.
Education
Hearing Instrument Specialist -
New Mexico State Board And Licensing
Albuquerque New Mexico 01-2015
High School Diploma -
CNM
05-2003
Skills
- Hearing aid maintenance and verification
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Patient education
- Customer support
- Documentation skills
- Patient scheduling
- Task prioritization
- Office management
- Self motivation
- Analytical thinking
- Technical troubleshooting
- Professionalism
- Record keeping
- Interpersonal communication
- Continuous improvement
- Sales and marketing
- Appointment setting
Timeline
Licensed Hearing Instrument Specialist
Livingston Hearing Aid Center
07.2013 - 10.2024
Wealth Management Consultant
Bank of America
03.2011 - 06.2013
Hearing Instrument Specialist -
New Mexico State Board And Licensing
High School Diploma -
CNM
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