Crystal Martinez
Santa Clara Development Corporation / Santa Clara Hotel & Casino
Española,NM
1
Certification
8
years of professional experience
Dedicated and results-driven Security Shift Manager with extensive experience leading security operations in a high-volume casino and hospitality environment. Skilled in emergency response, team leadership, investigations, report writing, policy enforcement, conflict resolution, and regulatory compliance. Proven ability to supervise security personnel, ensure guest and employee safety, conduct coaching and performance management, and maintain a secure environment while providing exceptional customer service.
Work History
Security Shift Manager
8 Years 3 Months- Supervise daily operations of the Security Department during assigned shifts.
- Lead and mentor Security Officers and Security Supervisors.
- Conduct investigations involving guests, employees, and incidents.
- Complete detailed incidents, accident, use-of-force, and investigative reports.
- Respond to emergencies including medical incidents, disturbances, and evacuations.
- Coordinate with Surveillance, Slots, Hotel Operations, and Tribal Law Enforcement.
- Enforce company policies, gaming regulations, and departmental procedures.
- Conduct employee coaching, disciplinary actions, and performance evaluations.
- Train newly hired security personnel.
- Maintain a safe environment for guests and employees.
- Ensure compliance with state licensing requirements and company standards.
Education
Certificate of High School Equivalency Program
- Resume Strengths
- Security management experience
- Leadership and supervision
- Firearm certification
- CPR/First Aid certification
- Emergency response expertise
- Investigative experience
- Casino/hospitality security experience
- Extensive professional training
- Regulatory compliance knowledge
- This combination makes you a strong candidate for positions such as:
- Security Manager
- Security Director
- Public Safety Supervisor
- Corporate Security Manager
- Loss Prevention Manager
- Casino Security Manager
- Tribal Gaming Security Manager
- Security Operations Manager
Skills
Leadership
Coaching and Mentoring
Employee Accountability
Crisis Management
Investigations
Incident Command
Emergency Medical Response
Guest Relations
Regulatory Compliance
Risk Assessment
Microsoft Office
Security Documentation
Scheduling & Shift Management
Accomplishments
- Successfully supervising security operations for a large casino and hotel property.
- Maintain compliance with state security licensing and training requirements.
- Complete advanced leadership and management training.
- Certified in emergency medical response and life-saving techniques.
- Experienced in employee coaching, investigations, and policy enforcement.
Certification
- Security Licensing
- New Mexico Level III Security Guard License (Firearm Certified)
- License No. PI-2026-0088
- Expires April 30, 2028
- New Mexico Level II Security Guard License
- License No. 2SG65188
- Medical & Emergency Response
- Adult & Pediatric First Aid / CPR / AED
- Life-Threatening Bleeding Control
- Tourniquet Application
- American Red Cross Certification
- Valid through September 22, 2027
- Professional Development
- Effective Management & Leadership Training
- Security Department Core Training #1
- Security Department Core Training #2
- Agilysys Service Training
- Fire Extinguisher Use & Fire Safety
- MEDTOX EZ-Screen Drug Testing Certification
- New Mexico Alcoholic Beverage Control Server Certificate.
- Vehicle Approach completed with Santa Clara Police Department
- Security Refresher Course
- Expandable Baton
- Oleoresin Capsicum (OC Spray)
- Use of Force / Defensive Tactics
Timeline
Security Shift Manager
Santa Clara Development Corporation / Santa Clara Hotel & Casino
04.2018 - CurrentRead More
State of New Mexico
Certificate of High School Equivalency Program
Read More
CORE QUALIFICATIONS
- Security Operations Management
- Team Leadership & Employee Development
- Incident Investigation & Documentation
- Emergency Response Coordination
- Report Writing
- Casino & Hospitality Security
- Conflict Resolution & De-escalation
- Policy & Procedure Enforcement
- Workplace Safety
- CPR / First Aid / AED
- Firearm Certified Security Officer
- Defensive Tactics
- Leadership & Coaching
- Drug & Alcohol Testing Procedures
- Customer Service Excellence