Crystal Martinez
East Stroudsburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Receptionist / Agent Team Member
Tanya Ramirez Insurance Agency, State Farm
Bethlehem, PA
03.2023 - Current
- Work with the agent to establish and meet marketing goals
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Conduct customer needs assessments to identify appropriate coverage levels and options.
- Process policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provide assistance with billing inquiries, payment processing, and customer service issues.
- Calculate premiums and established payment methods, receiving customer payments and issuing receipts.
- Research complex underwriting issues and provided solutions for customers' satisfaction.
- Maintain accurate records of client information including contact details and policy changes.
- Perform routine follow-up calls to assess customer satisfaction with products and services.
- Initiate contact with potential clients through cold calling and networking activities.
- Upsold products to policyholders and potential new clients.
Document Specialist (Gig Brand Ambassador: Independent Contractor)
Omni Interactions, Horne Production, Remote Position
East Stroudsburg, PA
04.2022 - 06.2022
- Ensure program applicants are continuously updated regarding the status of their program application
- Obtain a working knowledge of applicant needs and program eligibility criteria Document all communication in system of record Gather applicant documentation and upload to system of record Make sure to stay up to date with all new client updates
- Responded promptly to customer inquiries regarding status of requested documents.
Pathology Coordinator
Northwell Health, Lake Success, NY
Lake Success, NY
10.2018 - 02.2020
- Coordinates receipt, verification, recording, storage, packaging, transport, retrieval, and processing of anatomic pathology microscopic slides, requests and reports
- Participates in quality control audits and evaluation of workflow and procedures
- Performs diversified administrative support duties related to the operational needs of the department
- Receives lab specimens and ensures proper labeling
- Verifies receipt of specimens for processing from inpatients, outpatients, and others requiring special billing
- Enters required specimen and source information into computer system
- Stores and retrieves samples in automated storage system
- Prepares and processes forms and samples for testing performed at reference laboratories
- Ensures samples are sent according to related procedures and shipping regulations
- Serves as a liaison between patients, clients, vendors and laboratory staff
- Monitors client orders, provides information and solutions to relatively complex, non-routine laboratory issues
- Escalates issues, when appropriate
- Participates in quality control audits and evaluation of work-flows and procedures
- Sets up financial agreements with patients, and when necessary, participates in identifying accounts for collection
- Performs diversified administrative support duties related to the operational needs of the department.
Client Service Representative
Northwell Health, Lake Success, NY
Lake Success, NY
04.2018 - 10.2018
- Provides verbal, printed, and faxed results requested by clients via telephone
- Answers and processes overflow calls
- Performs other various receptionist duties and maintains reception area
- Calls critical, cancelled, and STAT results to clients
- Understands how to accurately access and enter information into Cerner computer systems
- Demonstrates awareness of and compliance with HIPPA regulations
- Assisting patients with sending out their slides for second opinion Returning slides to other facilities Performs related duties, as required
Practice Secretarial Associate/Front Desk
Northwell Health, Bayside, NY
Bayside, NY
12.2015 - 04.2018
- Typing various forms of correspondence Schedules and confirms patient appointments and arrival
- Performs other various receptionist duties and maintains reception area
- Collects, verifies and records demographic, insurance and referral information
- Prepares clients charts Answers and processes overflow calls Schedule appointments, meetings, etc
- Transmitting various documents using computer, mail, scanning and/or fax Recordkeeping, May prepare and maintain various statistical data Performs light typing duties such as various correspondence, reports, articles or data entry Maintaining files and filing systems Maintaining office inventory and ordering supplies
Customer Service Specialist III
Maximus, New York, New York (permanent position)
New York, New York
02.2014 - 01.2015
- Accesses, reads, and interprets data elements on all applicable MAXIMUS, NY HBE, and systems to provide support, resolve inquires, and educate callers
- Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations made by the NY HBE system Process enrollments into qualified health plan’s, plan changes, and dis-enrollments Processing of life events and special enrollment periods Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate
- Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations made by the NY HBE system Processing of life events and special enrollment periods Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate.
Education
Business Administration -
New York City College of Technology, Brooklyn, NY
Skills
- Administrative Support
- Teams
- Microsoft Office
- Product Knowledge
- Customer Needs Assessment
- File Management
- Clerical Support
- Multitasking and Prioritization
- Documentation and Reporting
- Licensed Insurance Agent
- Client Account Management
- Leads Prospecting
- Customer Follow-Up
- Account Management
- Policy Renewals
- Upselling
- Cross-Selling and Upselling
- Claims Processing
- Billing / Payment Posting
- Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist / Agent Team Member
Tanya Ramirez Insurance Agency, State Farm
03.2023 - Current
Document Specialist (Gig Brand Ambassador: Independent Contractor)
Omni Interactions, Horne Production, Remote Position
04.2022 - 06.2022
Pathology Coordinator
Northwell Health, Lake Success, NY
10.2018 - 02.2020
Client Service Representative
Northwell Health, Lake Success, NY
04.2018 - 10.2018
Practice Secretarial Associate/Front Desk
Northwell Health, Bayside, NY
12.2015 - 04.2018
Customer Service Specialist III
Maximus, New York, New York (permanent position)
02.2014 - 01.2015
Business Administration -
New York City College of Technology, Brooklyn, NY
Similar Profiles
Marie DuranMarie Duran
State Farm Associate at State Farm Insurance, Mark Coleman AgencyState Farm Associate at State Farm Insurance, Mark Coleman Agency
Hailey LeasureHailey Leasure
Sales Team Member/ Account manager/ Team Lead at State Farm Insurance AgencySales Team Member/ Account manager/ Team Lead at State Farm Insurance Agency
Jorge CisnerosJorge Cisneros
Insurance Producer at Scott Samuel State Farm Insurance AgencyInsurance Producer at Scott Samuel State Farm Insurance Agency