Crystal Mason
Whiteville,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA/ICU Technician
New Hanover Regional Medical Center
Wilmington, NC
08.2023 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Call Center Representative
Truist Bank
Whiteville, NC
04.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Hospice CNA
Liberty Commons
Whiteville, NC
02.2020 - 03.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Recognized and reported abnormalities or changes in patients' health status to case
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
West Columbus High School
Cerro Gordo, NC05-2020
Some College (No Degree) - Diagnostic Medical Sonography
Cape Fear Community College
Wilmington, NCSkills
- Account Updating
- Complaint Resolution
- Call Controlling
- Effective Communication
- Account Information Review
- Patient Care
- Complex Problem-Solving
- Basic Life Support
- Maintaining Confidentiality
- Electronic Charting
Certification
- CNA 1
- BLS
Timeline
CNA/ICU Technician
New Hanover Regional Medical Center
08.2023 - Current
Call Center Representative
Truist Bank
04.2022 - 08.2023
- CNA 1
- BLS
04-2022
Hospice CNA
Liberty Commons
02.2020 - 03.2022
High School Diploma -
West Columbus High School
Some College (No Degree) - Diagnostic Medical Sonography
Cape Fear Community College
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