Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Mason

Whiteville,NC

Summary

Compassionate CNA with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CNA/Greeter

Columbus Regional Medical Center
Whiteville
01.2024 - Current
  • Assisted visitors by responding to inquiries about directions, facilities, and services
  • Executed various administrative tasks, such as organizing files and inputting data into computerized systems
  • Delivered excellent customer service through friendly and professional guest greetings.
  • Maintained a secure environment for all visitors by closely observing entry points and ensuring safety protocols were adhered to.

CNA/ICU Technician

New Hanover Regional Medical Center
Wilmington
08.2023 - 12.2023
  • Ensured accurate tracking of vital signs including pulse rate, respiration rate, and blood pressure.
  • Rendered assistance and reassurance to loved ones during trying times.
  • Responded promptly to patient call lights, effectively addressing their needs.
  • Ensured consistent delivery of quality patient care through collaboration with interdisciplinary team members.

Call Center Representative

Truist Bank
Whiteville
04.2022 - 08.2023
  • Offered precise details about products and services, while suggesting supplementary options as needed.
  • Maintained strict adherence to customer privacy laws and regulations.
  • Demonstrated professionalism when engaging with customers over phone or email.
  • Effectively utilized acquired knowledge to provide fast and efficient response solutions for customer inquiries.

Education

High School Diploma -

West Columbus High School
Cerro Gordo, NC
05-2020

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College
Wilmington, NC

Skills

  • Customer Service
  • Maintaining confidentiality
  • Call Control
  • Basic Life Support
  • Complex Problem-Solving
  • Compassion and Empathy
  • Adaptability and Flexibility
  • Patient-focused care

Certification

Certified Nursing Assistant

Timeline

CNA/Greeter

Columbus Regional Medical Center
01.2024 - Current

CNA/ICU Technician

New Hanover Regional Medical Center
08.2023 - 12.2023

Call Center Representative

Truist Bank
04.2022 - 08.2023

High School Diploma -

West Columbus High School

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College
Crystal Mason