Crystal Mason

Work History

Certified Pharmacy Technician

Walgreens Pharmacy

Ooltewah, Tennessee

10.2021 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Assisted in preparation, distribution and storage of pharmaceuticals.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Managed insurance billing and claims processing.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Ensured medication safety with thorough verification of prescription orders and drug interactions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved third-party billing, computer system and customer service issues.
Managed opening and closing duties for pharmacy.
Set up and modified patient profiles to include current medications and insurance details.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Store Associate

Walgreens

Ooltewah, Tennessee

10.2020 - 10.2021

Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Maintained tidy and organized store to comply with cleanliness standards.
Handled cash register operations accurately, balancing drawers at the end of each shift.
Answered questions about store policies and addressed customer concerns.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Processed returns and exchanges efficiently, adhering to company policies and procedures.
Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Promoted store loyalty program to customers, significantly increasing membership enrollment.
Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
Maintained clean and inviting store environment, encouraging longer visits from customers.
Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.

Summary

Work History

Certified Pharmacy Technician

Store Associate

Education

GED -

Skills

Work Availability

Timeline

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