CRYSTAL MATTSON
HILO,HI
Summary
A compassionate and service-oriented wahine passionately wanting to serve the people of Hawai'i facing homelessness while helping build coping skills, good tenancy skills and support systems. Culturally sensitive, proven to quickly develop trust and rapport with people I meet and treats everyone with respect, dignity and most of all ALOHA.
Overview
21
21
years of professional experience
Work History
Housing Facilitator
HOPE Services Hawai'i
03.2023 - Current
- Serves as part of shelter team focused on housing assistance and employment opportunities.
- Provides oversight and safety of program guest.
- Provide services designed to assist guest and their families in becoming document ready.
- Assess risks and develop appropriate plans to help ensure continuation of service.
- Communicate effectively with local community and external agencies, while successfully fostering relationships which enable needed resources to be accessed.
- Coordinate provision of services with other programs within community.
- Report safety, sanitation and facility security concerns.
- Carries out Emergency and Disaster Preparedness procedures where necessary.
- Immediately respond to suspicious, potentially dangerous and/or emergency situations where life, property and public order may be in jeopardy.
- Generate resources in area of housing, including: researching available affordable and supportive housing options.
- Troubleshooting technical housing issues as they arise with staff and guest.
- Assist guest with seeking a variety of needs to promote long-term housing stability.
- Actively participate in staff meetings and trainings.
Owner
Crys' Tropical Treats LLC
12.2019 - Current
- Manage dessert and catering business operations.
- Consult with customers to assess their dessert and catering needs.
- Create onolicious local kine cheesecake, pineapple upside down cake, cookies, bars, energy balls, pies and cakes.
- Deliver and set up dessert bars.
- Maintain in good standing taxes.
Operations Manager
808 Reinforcing LLC
02.2018 - Current
- Manage all incoming and outgoing emails for bid request from other construction companies.
- Manage all incoming and outgoing financial obligations .
- Manage all office supply inventory and raw material inventory.
- Assist owner/husband with bidding.
- Maintain C41 License, bond and general liability insurance.
- Maintain in good standing all taxes.
- Established a rapport with local construction business owners.
Overnight Stock Associate
Ross Dress 4 Less
11.2016 - 01.2017
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unboxed and tagged all new inventory.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Office Administrator
Appraisal Solutions
04.2012 - 10.2012
- Recorded and assigned all incoming appraisal requests.
- Managed all correspondence between associates, clients and future clients.
- Accounts receivables for completed appraisals.
- Managed bank deposits and petty cash.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Office Assistant
Property Management Resources Inc.
11.2011 - 04.2012
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with owners and renters by phone, email, or in-person to provide information.
- Coordinated and scheduled meetings and appointments.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared landlords end of year income statements.
- Monetary management such as receiving tenants monthly rent payments, landlord income, repair, service and maintenance payments and reimbursements, vendor bill payments and property utility payments.
Customer Service Representative
Farmers Insurance, Christopher Sutter Agency
08.2009 - 03.2010
- Processed all insurance documents for existing and new clients
- Payment processing and closing of daily account journals
- Completing policy billing audits per client request.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Office Manager
Farmers Insurance, Kenneth Redelsperger Agency
02.2009 - 08.2009
- Responsible for proofreading all policies written and submitted, to include auto, home, life and umbrella.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Processed all insurance documents for existing and new clients.
- Payment processing and closing of daily account journals and bank deposits.
- Completed policy billing breakdowns and audits as needed.
Office Manager
Farmers Insurance, Jeffrey Venuto
05.2005 - 02.2009
- Responsible for proofreading all policies written and submitted, to include auto, home, life and umbrella.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Processed all insurance documents for existing and new clients.
- Payment processing and closing of daily account journals and bank deposits for clients.
- Completed policy billing breakdowns and audits as needed.
- Managerial duties such as hiring and training new staff and agency producers, terminating staff, submitting payroll, office supply inventory and overseeing the entire office on a day-to-day basis.
Counter Help
Ross J's Aloha Grill
12.2004 - 12.2005
- Maintained stock and replenished workstation products.
- Greet and aloha all customers upon entering the restaurant and placing orders.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Professionally answered telephones and responded to customer inquiries.
- Performed arithmetic functions handling cash, close checks and balance register.
Store Manager
Dave's Hawaiian Ice Cream
03.2002 - 12.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 10-12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Dave's Hawaiian Ice Cream
03.2002 - 12.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 6-8 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Construction Contracting Business Fundamentals
Iron Worlers Local 416- IMPACT
Las Vegas, NV01.2019
Property And Casualty License - Insurance
Nevada School of Insurance
Las Vegas, NV09.2006
Graduate -
Waiakea High
Hilo, HI06.2000
Skills
- Excellent customer service/people skills
- Dedicated and hard working
- Problem solving skills and come up with solutions
- Leadership skills and able to take direction from management as well as being a team player
- Ability to adapt to change, surroundings and people
- Clean and organized
- A hands on person
Timeline
Housing Facilitator
HOPE Services Hawai'i
03.2023 - Current
Owner
Crys' Tropical Treats LLC
12.2019 - Current
Operations Manager
808 Reinforcing LLC
02.2018 - Current
Overnight Stock Associate
Ross Dress 4 Less
11.2016 - 01.2017
Office Administrator
Appraisal Solutions
04.2012 - 10.2012
Office Assistant
Property Management Resources Inc.
11.2011 - 04.2012
Customer Service Representative
Farmers Insurance, Christopher Sutter Agency
08.2009 - 03.2010
Office Manager
Farmers Insurance, Kenneth Redelsperger Agency
02.2009 - 08.2009
Office Manager
Farmers Insurance, Jeffrey Venuto
05.2005 - 02.2009
Counter Help
Ross J's Aloha Grill
12.2004 - 12.2005
Store Manager
Dave's Hawaiian Ice Cream
03.2002 - 12.2004
Store Manager
Dave's Hawaiian Ice Cream
03.2002 - 12.2004
No Degree - Construction Contracting Business Fundamentals
Iron Worlers Local 416- IMPACT
Property And Casualty License - Insurance
Nevada School of Insurance
Graduate -
Waiakea High
Similar Profiles
Zachary A. Quinlan, PhDZachary A. Quinlan, PhD
Postdoctoral Research Fellow at Hawai'i Institute of Marine BiologyPostdoctoral Research Fellow at Hawai'i Institute of Marine Biology
Kelly SweeneyKelly Sweeney
Physical Therapy Assistant at Hawai'i Pelvic TherapyPhysical Therapy Assistant at Hawai'i Pelvic Therapy
Tu'iuli FeliseTu'iuli Felise
Assistant Athletic Director Facilities and Events at Hawai'i Pacific UniversityAssistant Athletic Director Facilities and Events at Hawai'i Pacific University