Summary
Overview
Work History
Education
Skills
Timeline
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CRYSTAL MAUGHN

Forney,TX

Summary

Highly skilled and enthusiastic professional with years of experience managing operations in patient-centric medical offices. Successfully oversee, budgeting, physicians, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Regional Manager of Operations

Platinum Dermatology Partners
04.2024 - 05.2025
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.
  • Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Reported issues to higher management with great detail.

PRACTICE MANAGER

DAD/Platinum Dermatology Partners
10.2020 - 04.2024
  • Lead team of 36 office personnel and 7 physicians.
  • Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions. Assessed processes and procedures, complying with OSHA, and HIPAA regulations. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Boosted staff morale by offering constructive feedback and specific direction. Addressed and remedied all patient or team member issues. Created and implemented organizational policies and procedures.
  • Ordered all office supplies and kept check on inventory levels. Oversaw accounting, budgeting, and financial reporting. Consulted with healthcare professionals on business decisions.
  • Provided supervision and management to team of support personnel. Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • KPI responsibilities: maintain 85% slot utilization for providers, up front collections 90%, less than 5% no show rate, cancellation rate 15%, denial management 25% improvement, MIPS 75% plus score, retention of employees by 80%, increase cosmetic sales by 10%, maintain EBITDA margin and practice contribution.

MOHS SUPERVISOR

Dallas Associated Dermatologists
09.2014 - 10.2020
  • Lead 9 team members and surgeon.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas including the lab and operating/exam rooms to avoid violations or unnecessary work delays due to hazards or inefficient layouts including CLIA standards and regulations.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently, conducted routine inspections to check quality and compliance with established specifications, identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Approved timecards, monitored over time, and PTO requests according to clinic needs.
  • Monitor workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Boosted team performance by developing customer service training materials and conducting service training.
  • Create annual employee review, conduct one to one meeting to provide coaching, positive and constructive feedback, and receive team member feedback as well. Advise annual merit value, work with company merit structure in team setting, and provide outcome to each team member.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Education

Surgical Technologist -

PCI Health Training Center
Dallas, TX

Skills

  • Dermatology and Mohs
  • Proficient in Microsoft Word, Excel, PowerPoint
  • EMA, NextGen, Paycom, Power BI, Teams, Phreesia, Coupa, Fuze
  • Resource Management
  • Managing Practice Operations
  • Electronic Health Records
  • New Hire Training
  • Workflow Planning
  • Policy and Procedure Development
  • Budget Oversight
  • Customer Satisfaction
  • Supply Ordering
  • Medical Personnel Recruitment
  • Referral Management
  • Employee Performance
  • Strategic Business Planning
  • Clinical Quality Program Standards
  • Performance Metric
  • Regulatory Compliance
  • Coaching and Mentoring
  • Deductible Collection
  • Facility Inspections
  • Profitability Strategies
  • Emergency Readiness
  • Recruit Well-Qualified Staff
  • Operational efficiency

Timeline

Regional Manager of Operations

Platinum Dermatology Partners
04.2024 - 05.2025

PRACTICE MANAGER

DAD/Platinum Dermatology Partners
10.2020 - 04.2024

MOHS SUPERVISOR

Dallas Associated Dermatologists
09.2014 - 10.2020

Surgical Technologist -

PCI Health Training Center

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CRYSTAL MAUGHN